Pharmacist Local Specialty

Walgreens•Raleigh, NC

About The Position

Provides pharmacy consulting services to patients with empathy, supporting effective medication use and awareness of drug interactions. Oversees daily pharmacy department operations and is accountable for workflow and clinical management, quality improvement, policy and regulatory compliance, sales, expense control, inventory management, accurate prescription filling, customer service, and protection of department assets. The pharmacist models excellent patient service, responds to inquiries and complaints, and manages pharmacy operations, including prescription accuracy, incident reporting, records, regulatory compliance, asset protection, department upkeep, cash controls, equipment, third-party claims, and inventory. The role also supervises and supports pharmacy team members, ensures appropriate licensure and training, maintains required credentials and clinical knowledge, pursues professional development, and works collaboratively with physicians, other health professionals, and Local Specialty Pharmacy staff.

Requirements

Bachelor of Science in Pharmacy or Pharm.D. from an accredited educational institution.
Current pharmacist license in the states within the district.
At least 1 year of pharmacy experience, including prescription filling and verification, records and legal compliance, pharmacy operations, pharmacy software and technology systems, and insurance.
Specialized training in medication and disease states, or sufficient practical experience to provide specialized services offered at the clinic location, such as HIV, organ transplant, or oncology services.

Nice To Haves

Previous experience at a Walgreens Local Specialty Pharmacy.
For internal candidates: an average rating of 3.7 or above on leadership behaviors on the last performance review, if one is on file.
For internal candidates: at least 6 months of pharmacy experience with Walgreen Co.

Responsibilities

Model customer service practices that create a distinctive and positive experience for patients and other customers.
Respond promptly to patient inquiries and complaints and answer questions to support a positive patient experience.
Manage the daily operation of the pharmacy department.
Support prescription volume, sales, profit, and department image through accurate prescription filling and courteous, efficient service.
Report prescription errors promptly and follow company policies and procedures for prescription incidents and quality improvement.
Comply with applicable laws, regulations, and company policies governing drugs and products; maintain required records, documentation, and reports.
Recommend and implement asset-protection controls to identify and minimize profit loss.
Maintain pharmacy department housekeeping, maintenance, and appearance, supporting safety and compliance.
Control the store safe and bank, including cash accounts, reports, withdrawals, register readings, and over-and-short records.
Ensure pharmacy systems and equipment are operated and maintained properly.
Administer third-party pharmacy systems and procedures, resolve rejected claims, and promptly resubmit claims for payment.
Manage prescription department inventory and follow company purchasing procedures.
Supervise pharmacy department team members and ensure they perform required functions and follow company policies and procedures.
Ensure pharmacy department personnel maintain required licensure and receive training on payer and pharmaceutical contractual requirements.
Regularly reinforce personnel obligations to dispense prescriptions only in good faith.
Maintain current knowledge and required licensing, credentialing, and certification for clinical services.
Pursue professional development, seek constructive feedback, and use the pharmacy manager as a mentor and coach.
Keep pharmacy and healthcare knowledge current through relevant publications and communications, and pursue retail and management best practices.
Maintain good working relationships with physicians and other health professionals and collaborate with Local Specialty Pharmacy staff.