Pharmaceutical Contract Membership Specialist

Cynet Systems•Morristown, NJ

17d

About The Position

Provides contract membership support for external customers and internal business partners, ensuring customer account data is aligned with compliance requirements, data governance, and business decisions across internal platforms, including Model N Revenue Manager (RM), SAP iShift, and other boundary systems. Resolves issues with a high degree of scrutiny and completeness to maintain accurate customer account data. The role regularly works with internal and external business partners to identify challenges, develop solutions, and deliver work on time and efficiently, supporting the operational needs of contracting activities. It focuses on Master Data Management and Contract Eligibility and is not a Digital or Systems Architect role.

Requirements

At least 5 years of experience in a pharmaceutical or health environment, or a similar field.
Strong analytical thinking and implementation skills.
Advanced Excel knowledge.
Critical-thinking and problem-solving mindset.
Change and growth mindset.
Self-motivated and able to work as a self-starter.
High degree of independence and adaptability to changing environments.
Excellent written and verbal communication skills.
Ability to communicate effectively and professionally.
Ability to manage timelines.
Detail-focused with exceptional organizational skills.
Ability to produce auditable, accurate work.
Strong Microsoft Office Suite skills.

Nice To Haves

Bachelor of Arts or Bachelor of Science degree.
Model N Revenue Manager experience.
SAP / Shift experience.
Experience in contracting, membership, or pricing.

Responsibilities

Manage the customer account life cycle for large, organized customers (LOC), including contract membership activities and customer account record management for new eligibility and ongoing maintenance, such as membership movements, additions, and deletions.
Independently create and manage membership affiliations and eligibility status for direct and indirect customers within Revenue Manager.
Verify contract pricing, membership eligibility status, and customer segments in Revenue Manager and boundary systems.
Provide Public and Private membership sector eligibility information upon request.
Manage daily business tasks and processes with internal and external stakeholders.
Access and process data using reporting tools, including Revenue Manager, SAP iShift, and boundary systems.
Communicate and resolve membership discrepancies and inquiries, and maintain membership synchronization and integrity.
Manage data compliance activities related to membership and oversee and execute applicable processes and business decisions to achieve compliance.
Retain accurate, up-to-date membership files according to audit and compliance requirements.
Support and collaborate with the Account Management team on contracting and membership processes.
Collaborate proactively with internal teams and external customers to harmonize membership processes, resolve issues, and address business challenges.
Execute and ensure compliance with SOX and Government Pricing P&Ps.
Follow SOP documentation guidelines and support compliance and auditing processes.
Maintain accurate customer account Master Data within iShift, RMUS, and all boundary systems.