Pharma Support Services Specialist

Option Care Health•Annapolis, MD

About The Position

The Pharma Support Services Specialist serves as the designated representative for assigned programs and ensures referral management services are delivered to external partners according to contractual requirements. The role collaborates with the Clinical Product Support Team to understand program requirements and is accountable for referral service delivery, contracted KPI performance, and accurate, timely data collection and reporting. The Specialist maintains positive relationships with pharma, HUB, and internal and external operational, sales, and patient registration teams. The position involves regular coordination with program representatives and internal operational partners, as well as daily communication with patients, providers, and assistance programs to support referrals, contract obligations, and patient satisfaction. The Specialist follows up with stakeholders to complete tasks, collects and enters program information, reports according to program requirements, participates in client business reviews and contractually agreed meetings, and assists with developing SOPs, workflows, and project plans. This position has no supervisory responsibilities.

Requirements

High school diploma or equivalent.
At least one year of experience in health insurance, specialty pharmacy, patient registration, or a similar role with external-facing responsibilities.
Detail-oriented with a strong customer service focus.
Effective interpersonal communication skills.
Ability to work independently, solve problems, and collaborate with cross-functional team members and leadership at all organizational levels.
Proficient computer skills, including effective use of Microsoft Office Suite tools.
Ability to work on a personal computer or laptop for extended periods.

Nice To Haves

Knowledge of insurance processes, including benefit verification and prior authorization, in specialized pharmacy therapies.
One year of experience in specialty pharmacy, home infusion, home care, or health insurance.

Responsibilities

Communicate regularly with assigned program representatives to provide referral coordination updates.
Work with local and internal operational partners to implement and coordinate assigned referrals.
Communicate daily with patients, providers, and assistance programs to support coordination, contract obligations, and patient satisfaction.
Follow up with stakeholders to ensure assigned tasks are completed.
Initiate data and information collection and entry.
Collect program information and report according to program requirements.
Participate in business review presentations and contractually agreed meetings as directed by clients.
Assist in developing program-related SOPs, workflows, and project plans.