Pharma Support Services Specialist

Option Care Health•Annapolis, MD

1d•$27 - $44

About The Position

The Pharma Support Services Specialist serves as the designated representative for assigned programs and ensures referral management services are delivered to external partners according to contractual requirements. The Specialist collaborates with the Clinical Product Support Team to understand program requirements and is accountable for meeting contracted service expectations and KPI metrics, as well as accurate and timely data collection and reporting. The role maintains positive relationships with pharmaceutical companies, HUBs, and internal and external operational, sales, and patient registration teams. The position involves regular communication with program representatives and local or internal operational partners to coordinate referrals. It also requires daily communication with patients, providers, and assistance programs to support contract obligations and patient satisfaction. The Specialist follows up with stakeholders, collects and enters information, reports according to program requirements, participates in client business reviews and other agreed meetings, and assists with developing SOPs, workflows, and project plans.

Requirements

High school diploma or equivalent.
At least one year of experience in health insurance, specialty pharmacy, patient registration, or a similar role with external-facing responsibilities.
Knowledge of insurance processes, including benefit verifications and prior authorizations.
Detail-oriented with a strong customer service focus.
Effective interpersonal communication skills.
Ability to work independently, solve problems, and collaborate with cross-functional team members and leaders at all organizational levels.
Proficient computer skills, including effective use of Microsoft Office Suite tools.
Ability to work on a personal computer or laptop for extended periods.

Nice To Haves

Experience with specialized pharmacy therapies.
One year of experience in specialty pharmacy, home infusion, home care, or health insurance.

Responsibilities

Communicate regularly with assigned program representatives and provide referral coordination updates.
Work with local and internal operational partners to implement and coordinate assigned referrals.
Communicate daily with patients, providers, and assistance programs to support coordination, contract obligations, and patient satisfaction.
Follow up with stakeholders to ensure assigned tasks are completed.
Initiate data and information collection and entry, and report information according to program requirements.
Participate in business review presentations and contractually agreed meetings as directed by clients.
Assist in developing SOPs, workflows, and project plans for assigned programs.
Maintain positive relationships with pharmaceutical companies, HUBs, and internal and external operational, sales, and patient registration teams.