Pharm Tech I - Retail

Trinity Health•Brighton, MI

About The Position

Provides delegated pharmacy technical services to patients and other Health System departments. Responds to routine and urgent requests promptly and efficiently, using a moderate amount of independent judgment, a moderate level of technical knowledge, and a high degree of accuracy. Supports Retail Pharmacy Services at the direction of the pharmacist. This is a full-time day-shift position.

Requirements

High school diploma or equivalent.
At least one year of experience as a retail pharmacy technician.
Active Pharmacy Tech license through the State of Michigan.
Ability to accurately perform basic mathematical calculations, including calculations commonly used in retail pharmacy.
Ability to stand for four to eight hours per day or walk long distances without difficulty.
Basic typing and computer skills for order entry, report generation, data retrieval, and troubleshooting minor printer problems.
Ability to operate basic office equipment, including a calculator, cash register, fax machine, and word processor.
Ability to concentrate and pay close attention to detail for up to 100% of the time when processing medication orders.
Ability to work independently, exercise good judgment, and prioritize work effectively to minimize patient wait times.
Interpersonal and communication skills for working effectively with patients, physicians, nurses, other Health System personnel, and pharmacy employees.
Analytical skills to determine when calls or emergency situations should be referred to a pharmacist.
Ability to type using ten fingers and home keys, use common keyboard shortcuts, and work with Microsoft Word and Excel.
Ability to learn the retail pharmacy operating system, including order input, insurance billing, editing, and rejected-claim correction.
Ability to complete work accurately and promptly, contribute as a team member, accept constructive criticism, and apply it to improve performance.

Nice To Haves

Pharmacy Technician certification is preferred.

Responsibilities

Greet customers and Health System personnel and collect the patient, customer, medication-history, and third-party coverage information needed to process prescriptions.
Process and fill prescriptions and medication orders; generate medication labels, auxiliary labels, and related documents.
Select and repackage oral solids, liquids, and ointments in individual-patient quantities and prepare the required repackaging documentation.
Operate and maintain pharmacy software, automation, cash register, and associated pharmacy equipment.
Review and process computer data to complete appropriate billing, including third-party insurance and Health System-related groups and accounts, within required time frames.
Generate and review data for medication trends, discrepancies, reconciliations, and other required reports.
Maintain accounts, records, and documents as required by state and regulatory agencies and Pharmacy.
Communicate with customers, physicians, Health System personnel, third-party payers, insurers, and external vendors by phone, voicemail, or other appropriate means; respond to requests or route them to the appropriate personnel.
Resolve problems with orders in process and refer drug-information requests or special situations to a pharmacist as appropriate.
Perform pharmacy functions such as ordering and stocking medications, removing expired medications, processing physician-office orders, maintaining required regulatory documentation, assisting customers with over-the-counter items, and completing other assigned tasks.
Interact with patients and staff on hospital units to support the discharge prescription program.
Follow established departmental compounding practices and procedures.
Maintain cleanliness of pharmacy work areas, stock storage, and other areas in accordance with department policies and procedures, and document as required.