Pharm Tech I - Retail

Trinity Health•Saint Joseph, MI

About The Position

Provides delegated pharmacy technical services to patients and other Health System departments. Responds promptly and efficiently to routine and urgent requests, using a moderate amount of independent judgment, a moderate level of technical knowledge, and a high degree of accuracy. Supports Retail Pharmacy Services under the direction of a pharmacist.

Requirements

High school diploma or equivalent.
At least one year of experience as a retail pharmacy technician.
Active Pharmacy Technician license through the State of Michigan.
Ability to perform basic mathematical calculations accurately, including calculations commonly used in retail pharmacy.
Ability to stand for four to eight hours per day or walk long distances without difficulty.
Basic typing and computer skills for order entry, report generation, data retrieval, and diagnosing minor printer problems; ability to operate basic office equipment.
Ability to type using all ten fingers and home keys, use common keyboard shortcuts, and work with Microsoft Word and Excel.
Ability to learn the retail pharmacy operating system, including order entry, insurance billing, editing, and correcting rejected claims.
Ability to concentrate and maintain close attention to detail when processing medication orders.
Ability to prioritize work, minimize patient wait times, work independently, use good judgment, and complete work accurately and on time.
Interpersonal and communication skills for working effectively with patients, physicians, nurses, Health System personnel, and pharmacy colleagues.
Analytical skills to identify calls or emergency situations that should be referred to a pharmacist.
Ability to work as a contributing team member, accept constructive criticism, and apply it to improve performance.

Nice To Haves

Pharmacy Technician certification.

Responsibilities

Greet customers and Health System personnel, and gather patient and customer information needed to process prescriptions, including third-party coverage and medication history.
Process and fill prescriptions and medication orders; generate medication labels, auxiliary labels, and related documents.
Select and repackage oral solids, liquids, and ointments in individual patient quantities, and prepare the required documentation.
Operate and maintain pharmacy software, automation, cash register, and associated pharmacy equipment.
Review and process computer data to complete billing procedures for third-party insurers and other accounts within required time frames.
Generate and review data for medication trends, discrepancies, reconciliations, and required reports.
Maintain accounts, records, and documents required by state and regulatory agencies and Pharmacy.
Communicate with customers, physicians, Health System personnel, payers, insurers, and vendors; answer phone calls and voicemail, respond to requests, or route them to appropriate personnel.
Resolve issues with orders in process and refer drug information requests or special situations to a pharmacist as appropriate.
Perform pharmacy tasks including ordering and stocking medications, removing expired medications, processing physician office orders, maintaining regulatory documentation, assisting customers with nonprescription items, and completing other assigned tasks.
Interact with patients and staff on hospital units to support the discharge prescription program.
Follow established departmental compounding practices and procedures.
Maintain cleanliness of work areas, pharmacy, stock storage, and other areas in accordance with departmental policies and document as required.