PGO Resource Specialist

Duke Energy•Clarksville, IN

11d•Onsite

About The Position

Build an exciting, rewarding career with Duke Energy, where you’ll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits. At an Area level, the Resource Specialist supports a diverse Operations team to achieve company objectives and is responsible for the execution of construction, maintenance and restoration activities associated with Customer Delivery and Grid Investment. This position has overall responsibility for the success of meeting project costs (multi-million dollar annual capital & maintenance spend), quality, and timeliness through work planning, effective job execution, monitoring crew productivity, prerequisite management, reviewing work plans and job design, material and equipment management, coordination of site and equipment delivery with other departments (both internal and external), crew safety, and quality construction audits. Manages these aspects through effective collaboration of all stakeholders working at the designated location(s), as well as others that influence efficient operational excellence. This includes facilitating collaboration sessions with these various groups to review overall performance and trends regarding KPIs. Possesses leadership skills that are effective with Craft and non-Craft employees to support construction, maintenance, and restoration activities and drives operational effectiveness of their assigned location(s). Responsible for supporting the execution of the work to meet customer needs and works to resolve and mitigate customer satisfaction items for their respective work site(s). Supports management of customer commitment dates and requests to increase customer satisfaction. Ensures adherence to safe work practices, human performance, standards, work methods, and procedures.

Requirements

Bachelors degree and 4 years of related experience or Highschool diploma/GED and 6 years of related experience
Valid drivers’ license

Nice To Haves

Demonstrated good computer skills – knowledge of Customer Delivery computer systems, Outlook and Microsoft Office products
Demonstrated effective communication skills (oral and written)
Demonstrated ability to be self-directed
Possesses satisfactory work availability, during and after work hours
Demonstrated effective influencing skills
Demonstrated good interpersonal skills
Possesses experience in multiple roles in Distribution
Possesses strong Customer Delivery Operations experience (6 years)
Demonstrated working knowledge of Customer Delivery Safe Work Practices
Possesses in-depth knowledge of Customer Delivery design and quality standards
Possesses an exceptional personal safety record
Demonstrated effective leadership skills
Possesses excellent Customer Delivery Operations experience (8 years)
Demonstrated excellent knowledge of Customer Delivery design and quality standards
Demonstrated ability to achieve team results through others
CDL/DOT certification

Responsibilities

Execution of construction, maintenance and restoration activities associated with Customer Delivery and Grid Investment.
Meeting project costs, quality, and timeliness through work planning.
Effective job execution.
Monitoring crew productivity.
Prerequisite management.
Reviewing work plans and job design.
Material and equipment management.
Coordination of site and equipment delivery with other departments (both internal and external).
Crew safety and quality construction audits.
Facilitating collaboration sessions with stakeholders to review overall performance and trends regarding KPIs.
Supporting the execution of work to meet customer needs.
Resolving and mitigating customer satisfaction items for respective work sites.
Supporting management of customer commitment dates and requests to increase customer satisfaction.
Ensuring adherence to safe work practices, human performance, standards, work methods, and procedures.