Resource Specialist

GardaWorld • Montreal, QC

1d • Hybrid

About The Position

The Resource Specialist is responsible for coordinating and optimizing the allocation of resources to ensure Service Delivery requirements are delivered. The Resource Specialist is responsible for the collection, analysis, and implementation of budgeted Total Weekly Hours (TWH) budgets, shift bids, and staffing requirements across all airports in the allocated region.

Requirements

• Bachelor’s degree in business administration or related field preferred.
• 2-3 years in resource planning or similar roles
• Proficient in scheduling software with strong analytical skills
• Exceptional multitasking skills with attention to detail
• Build positive relationships, and foster collaboration.
• Flexible to adapt to changing priorities.
• Work effectively in a collaborative work environment
• Ability to obtain and retain a RAIC (Restricted Area Identity Card) and Transport Canada Clearance

Nice To Haves

• Interpersonal Skills: Ability to interact and communicate with employees and clients daily. Strong interpersonal skills such as likeability, positivity, fairness, and calmness under pressure are vital in building trust, positive working relationships, and an excellent reputation for service.
• Best Practices – Maintain processes and policies in support of organizational goals. Support and implement departmental and organizational policies and procedures to maximize output. Monitor adherence to rules, regulations, and procedures. This includes following specific directions and being able to assist with operational tasks, as necessary.
• Ability to Follow Directions - Liaison with top management. Assist in the development of daily workforce plans for operational activity. Implement and monitor operational plans and be able to provide feedback and solutions to operational management. Strong ability to listen, comprehend, and follow the unique style of their direct manager, yet be able to provide insight or feedback respectfully and appropriately.
• Workforce Planning- Monitor performance and implement improvements. Provide technical support where necessary.

Responsibilities

• Maintain up-to-date schedules and historical passenger forecast data as a reference for current seasonal schedules.
• Utilize a structured process to develop and approve resource deployment schedules for each airport with sufficient lead time.
• Canvas and obtain schedules from various airlines, developing airport-specific listings for each regional grouping.
• Collect and collate passenger forecast data submitting it to resource optimization tools and forecast, incorporating scheduling parameters from sources like the Boarding Pass Scanning System (BPSS).
• Collaborate with the General Manager, Operations and General Manager, Resource Optimization to present TWH schedules to regional CATSA Management.
• Export data into line and TWH requirements for analysis and presentation to CATSA. While incorporating training, breaks, and other collective agreement provisions.
• Create plans and develop shift lines required to maintain service levels considering factors such as sickness, absenteeism, forecasted leave of absences and vacation for each checkpoint. Long term shift planning to meet CATSA Green sheet requirements and long-term forecasts.
• Facilitate the employee bidding process for shift positions, once bidding is complete work with the resource optimization managers/coordinators at each airport for implementation.
• Collaborate and communicate with union representatives and operational stakeholders regarding staffing, scheduling, and workforce planning matters.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level