PFS Representative Neuroscience

Banner Health • Scottsdale, AZ

2d • Onsite

About The Position

The PFS/Front Office Representative in the Neurology Clinic supports patient flow and provides customer service throughout the care experience. Responsibilities include answering phones, scheduling appointments, registering patients and insurance information, obtaining required signatures, verifying insurance coverage, validating referrals and authorizations, collecting patient liability, and providing financial guidance. The role also includes entering payments and charges, reconciling daily transactions, balancing the cash drawer, preparing bank deposits, and releasing information in compliance with organizational policies and applicable laws.

The position coordinates with patients, families, providers, care teams, physician office staff, third-party payors, management, centralized services, and Health Information Management Services (HIMS). It requires sound judgment and the ability to prioritize work in a fast-paced, high-volume environment while maintaining accurate, timely support. The selected candidate will join the opening team for a new Scottsdale facility anticipated to launch in early 2027 and will train at Banner University Medical Center in Phoenix until the new facility opens.

The scheduled hours are Monday through Friday, 8 a.m. to 5 p.m. Banner University Medical Group is a nonprofit faculty practice plan associated with the University of Arizona Colleges of Medicine in Phoenix and Tucson. Its clinicians provide primary and specialty care while supporting the academic medicine mission of research, education, and excellent patient care.

Requirements

• High school diploma, GED, or equivalent working knowledge.
• One or more years of work experience involving patient financial services, financial or collection services, or insurance industry processes.
• Ability to manage multiple tasks simultaneously with minimal supervision and work independently.
• Strong interpersonal, oral, and written communication skills.
• Strong knowledge of common office software, including word processing, spreadsheet, and database software.
• For employees working in specified Banner behavioral health settings serving children, an Arizona Fingerprint Clearance Card is required at hire and must be maintained during employment; an Arizona Criminal History Affidavit must be signed upon hire.

Nice To Haves

• Work experience with the company's systems and processes.
• Previous cash collections experience.
• Additional related education and/or experience.

Responsibilities

• Perform patient registration and check-in, including data entry, providing information and intake forms, obtaining signatures, and generating population health summaries.
• Verify insurance eligibility and benefits, document verification, and assist with obtaining or validating pre-certifications, referrals, and authorizations.
• Calculate and collect patient liability based on insurance benefits and expected reimbursement; explain financial policies and available alternative payment arrangements.
• Enter payments and charges for services, reconcile daily transactions, balance the cash drawer, and prepare daily bank deposits and required paperwork.
• Schedule office visits and procedures, taking payor plan provisions into account; confirm appointments and ensure patients are prepared for visits.
• Communicate proactively with patients and other internal and external customers by phone, email, and in person to address concerns and support effective patient flow.
• Assist with requests for patient medical records in accordance with company policies, procedures, and state and federal laws.
• Support patient flow through services such as escorting patients, taking vitals and patient history, assisting with treatment, distributing mail and fax information, and ordering supplies.
• Work independently under regular supervision, prioritize tasks, and use sound judgment to support timely and appropriate patient care.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED