PFD Technician 1/2 (Eligibility Technician 1/2 PCN 046045)

State of Alaska • Fairbanks, AK

1d • Onsite

About The Position

The Department of Revenue’s Permanent Fund Dividend Division is hiring a flexibly staffed PFD Technician 1/2 in its Fairbanks office. The position reviews, researches, and processes Permanent Fund Dividend applications to determine eligibility under applicable statutes, regulations, and division policies. The technician analyzes applicant information and supporting documents, conducts research, requests additional information, and prepares written correspondence documenting findings and eligibility decisions, including approvals and denials.

The role provides professional customer service to applicants in person at the front counter, by telephone, and by email. It maintains accurate electronic records, identifies discrepancies or potential fraud, and works with coworkers and other agencies to resolve application issues. The position requires managing multiple assignments and deadlines, extensive computer use, independent research, careful handling of confidential information, and professionalism when assisting applicants who may be frustrated or upset.

This full-time role is based in a fast-paced public-service office with regular applicant interaction. Routine travel is not required. The division aims to administer the PFD program fairly, accurately, and efficiently, and emphasizes integrity, accountability, teamwork, respect, and public trust. The flexibly staffed position offers growth and advancement after completion of an approved training plan and demonstration of required competencies.

Minimum qualifications vary by level. PFD Technician 1 requires high school graduation or GED and six months of journey-level clerical work. PFD Technician 2 requires high school graduation or GED and either successful completion of the PFD Technician 1 flexible training plan, one year of qualifying entry-level technical experience, or two years of qualifying advanced clerical experience. The position is open to Alaska residents only.

Requirements

• High school graduation or GED.
• For PFD Technician 1: six months of journey-level clerical work.
• For PFD Technician 2: successful completion of the PFD Technician 1 flexible training plan criteria, or one year of entry-level technical experience completing, processing, and auditing documents and providing technical information in support of an agency or program, or two years of advanced clerical experience applying criteria, rules, regulations, policies, and procedures to identify discrepancies and errors, take appropriate action, and explain requirements.
• Ability to pass required state and federal background checks, including applicable criminal-history or security-clearance screenings.
• Alaska residency; the position is open to Alaska residents only.
• At interview, provide three professional references, including a current or former supervisor, and the last two performance evaluations or substitute supervisory letters of recommendation.

Nice To Haves

• Customer service skills, including anticipating and meeting internal and external customer needs and commitment to continuous improvement.
• Attention to detail and thoroughness in performing work.
• Problem-solving skills, including analyzing information and evaluating possible solutions.
• Oral communication skills, including clear presentations and effective listening.
• Ability to learn efficiently and apply new knowledge and skills using training, feedback, and other development opportunities.

Responsibilities

• Review, research, and process PFD applications to determine eligibility under statutes, regulations, and division policies.
• Analyze applicant information and supporting documentation, conduct research, and request additional information needed to make eligibility determinations.
• Assist applicants in person, by telephone, and by email with eligibility, application requirements, and program procedures.
• Prepare written correspondence, document findings, and issue eligibility decisions, including approvals and denials.
• Maintain accurate electronic records and identify discrepancies or potential fraud.
• Collaborate with coworkers and other agencies to resolve application issues.
• Manage multiple assignments and deadlines while using computer systems extensively and conducting independent research.
• Handle confidential applicant information according to policy and maintain professionalism and courtesy when assisting applicants.

Benefits

• Opportunity to make a meaningful difference for Alaskans by helping eligible applicants receive benefits.
• Supportive, team-oriented environment that encourages development of customer service, research, problem-solving, and law and regulation interpretation skills.
• Professional growth and advancement opportunities through a flexible staffing structure and approved training plan.
• Work-life balance and a supportive, appreciative work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED