PFD Technician 1/2 (Eligibility Technician 1/2 PCN 046053M)
About The Position
The Department of Revenue’s Permanent Fund Dividend Division is hiring PFD Technicians in Juneau. The role supports Alaskans applying for and receiving their annual Alaska Permanent Fund Dividend (PFD). Technicians determine eligibility by applying program statutes, regulations, rules, and procedures; manage their own caseloads; conduct research; and assist members of the public. The position involves frequent interaction with Alaska’s diverse population and providing clear, respectful assistance. The Division administers the PFD program with integrity, aims to ensure eligible Alaskans receive timely dividends, addresses fraud, and treats stakeholders with respect. The team emphasizes collaboration, professionalism, clear communication, and a supportive environment that promotes growth and professional development. The role is flexibly staffed at Technician 1 or Technician 2, with the offer level determined by the candidate’s demonstrated competencies. Employees hired at the lower level may advance after successfully completing the training plan and demonstrating competency.
Requirements
- PFD Technician 1: High school graduation or GED.
- PFD Technician 1: Six months of journey-level clerical work.
- PFD Technician 2: High school graduation or GED, and either successful completion of the PFD Technician 1 flexible training plan criteria; one year of entry-level technical experience completing, processing, and auditing documents and providing technical information in support of an agency or program; or two years of advanced clerical experience applying criteria, rules, regulations, policies, and procedures to identify discrepancies and errors, take appropriate action, and explain requirements.
- Ability to pass all required state and federal background checks, including any criminal history or security clearance screenings required by law, regulation, or departmental policy.
- Applicants must be Alaska residents.
Nice To Haves
- Competencies in customer service, attention to detail, accountability, oral and written communication, and organizational awareness.
Responsibilities
- Assist the public with applying for and receiving the annual Alaska Permanent Fund Dividend.
- Determine applicant eligibility by applying program statutes, regulations, rules, and procedures.
- Manage an individual caseload and conduct research.
- Provide assistance and information to members of Alaska’s diverse population.
- Support accurate administration of the PFD program and contribute to timely dividend delivery.
Benefits
- 12 paid holidays.
- Retirement options and free retirement planning.
- Medical, dental, vision, and life insurance coverage.
- 157.5 hours of annual leave, with increases after two years of service.
- Telework opportunities may be available after completion of probation.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
