PFAS Hospital Manager
About The Position
Responsible for managing, coordinating, and directing Outpatient Registration work activities. Ensures registration is completed accurately, efficiently, and in a timely manner using a customer-relations approach and in accordance with current government regulations. Works with nursing and medical staff to coordinate an efficient registration process and develops staff to support their professional growth and contributions. Monitors the accuracy and effectiveness of computerized scheduling and registration systems, coordinates related areas for peak efficiency, and is responsible for satisfying the operational goals of the vendor contact with Ambulatory Services.
Requirements
- Bachelor's degree with major coursework in Business Administration, Public Administration, Finance, and/or Accounting, or equivalent work experience in a hospital setting.
- Three to five years of experience dealing with a variety of patient registration activities.
- Previous supervisory, leadership, and/or hospital experience.
- Strong communication and management skills.
- Proficiency with Microsoft packages, including electronic spreadsheets, database management packages, and word processing.
Responsibilities
- Manages Outpatient Registrars, Senior Registrars, and Ambulatory Patient Account Representatives; reviews daily work assignments and posts schedules to ensure appropriate coverage.
- Demonstrates and communicates sensitivity to the needs and concerns of customers and coworkers.
- Evaluates registration processes and their impact on billing and accounts receivable; develops or revises procedures to improve registration quality and reduce outpatient accounts receivable.
- Liaises between physicians and clerical departments to establish procedures for identifying and resolving problems diplomatically.
- Works with physician and nursing management staff of YPB, DI, and Ambulatory Surgery to develop policies and procedures affecting outpatient registration.
- Reviews patient accounts to identify potential registration difficulties and develops and implements process improvements.
- Conducts in-service training for clinic secretaries and registrars from other departments on registration procedures and third-party requirements.
- Develops and implements a pre-registration system in conjunction with the scheduling system.
- Analyzes computer reports, develops statistical data using spreadsheet analysis or equivalent, monitors trends and potential problems, submits daily and weekly reports, and develops reports as departmental needs change.
- Implements Hospital Credit Policy in the clinic environment as directed by Hospital Administration.
- Participates in employee selection, training, and motivation, and makes managerial decisions regarding hiring, termination, promotion, and transfer; communicates Hospital policies, procedures, and changes to employees.
- Conducts employee performance reviews, reviews job performance standards as needed, trains and orients new employees, implements procedures, and encourages professional growth.
- Develops and maintains registration policies and procedures in response to changes in the health care environment; recommends MIS enhancements to registration and scheduling systems.
- Participates in departmental and interdisciplinary committees that influence or recommend registration policies and procedures.
- Provides departmental backup assistance when necessary and performs other assigned activities.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
