Pet Resort Supervisor

Digs Dog Care-24•Burnsville, MN

5d•$18 - $18•Onsite

About The Position

The Supervisor position is a hands-on leader who supports the daily operations of the resort and ensures an exceptional experience for every dog, client, and teammate. This role bridges the front and back of house, maintaining smooth communication between teams and upholding Digs’ standards for safety, service, and hospitality. Supervisors model our values — Do the Right Thing, Improve Every Day, Give Transparency & Take Ownership, and Show Unreasonable Hospitality — while coaching teammates, solving problems in real time, and reinforcing a culture of accountability and care.

Requirements

Prior experience working with animals in a professional setting, with familiarity in animal behavior, handling, and basic health needs
Comfortable handling dogs of all sizes and temperaments
Ability to recognize signs of distress or illness and manage minor injuries or emergencies; pet CPR/first aid certification is a plus, but not required
Knowledge of health and sanitation standards to maintain a clean, safe environment for animals and people
Experience training and supervising staff in animal handling, safety, and customer service
Ability to motivate and guide a team, deliver constructive feedback, and uphold high standards of care
Committed to delivering exceptional service to pet parents with professionalism and empathy
Experience handling client inquiries, addressing concerns, and maintaining positive relationships
Understanding of basic facility operations and ability to ensure shifts run efficiently
Ability to multitask and make quick, informed decisions in a high-energy environment
Calm and composed under pressure, including pet emergencies and difficult pet parent interactions
Adaptable to changing circumstances and varying personalities while maintaining a positive, professional attitude
Willingness to work variable hours, including weekends, evenings, and holidays
Clearly communicates expectations, feedback, and performance standards to team members
Effectively relays updates and pet care instructions to both staff and pet parents
Ability to lift up to 50 lbs. and move throughout the facility for extended periods

Nice To Haves

pet CPR/first aid certification is a plus, but not required

Responsibilities

Lead daily huddles and assign shift responsibilities across departments.
Serve as the on-duty point of contact for teammates and clients.
Coach and develop Pack Leaders, Pack Members, Kennel Techs and Front Desk teammates through feedback and real-time problem-solving.
Foster a positive, professional, and collaborative environment.
Ensure execution of all safety, cleaning, and care protocols throughout the shift.
Monitor daily labor staffing, occupancy, scheduling flow, and resource allocation across playrooms, grooming, and front desk.
Responsible for ensuring daily open/close checklists are adhered too, and all cleanliness standards are met
Support medication administration, meet & greets, and incident response as needed.
Complete shift reports and communicate key updates to leadership.
Resolve client concerns promptly and with empathy.
Ensure all client instructions are clearly communicated to the Pack Leaders, Kennel Tech, and Front Desk teams.
Represent Digs’ hospitality standards with professionalism and warmth.
Lead Meet & Greets with potential new customers
Reinforce Digs’ SOPs, safety policies, and behavior protocols.
Support onboarding and training of new teammates.
Ensure accuracy in checklists, records, and logs.