Receptionist Coordinator | Pet Resort

Tailchasers•Lake Barrington, IL

8d•$17 - $19•Hybrid

About The Position

Be the Face of Excellence at Tailchasers Pet Resort! Are you a customer service expert with a love for animals and an eye for detail? Tailchasers Pet Care is seeking a skilled Reception Coordinator to lead our front desk operations. In this pivotal role, you’ll ensure that every guest—both human and furry—has a seamless and enjoyable experience at our resorts. As the Reception Coordinator, you'll be one of the primary points of contact for our clients and play an important role in ensuring clear, accurate, and reliable communication regarding each pet's care. You'll work hands-on in reception at both of our facilities (Arlington Heights & Lake Barrington), collaborate closely with the Kennel Manager to support smooth day-to-day operations, and report directly to the Executive Management Team. In addition to reception responsibilities, you'll assist with training new team members, provide coverage when needed, and support management with various projects as assigned.

Requirements

At least 6 months in a customer service or reception leadership role, preferably in the pet care industry.
Ability to manage customer grievances with tact and effective solutions.
Strong organizational skills and commitment to maintaining accurate records.
Friendly, clear, and professional communication with clients and staff.
Proficient with scheduling software, payment systems, and basic computer functions.
Proven ability to train, guide, and motivate a team.
Must be legally authorized to work in the U.S.

Nice To Haves

Love for animals
Eye for detail

Responsibilities

Handle customer inquiries and grievances with empathy and professionalism, ensuring client satisfaction.
Accurately manage and update pet care instructions to ensure seamless communication between staff and pet owners.
Oversee the reception area, schedule appointments, and process payments efficiently.
Train and mentor reception staff, fostering a positive and professional environment.
Work closely with the Kennel Manager to align front desk and care operations.