Resort Experience Supervisor

Westgate Resorts•River Ranch, FL

2d•Onsite

About The Position

The Resort Experience Supervisor will be responsible for communicating and working with Westgate vendors such as Resort Recreation and Tourism Management (RR & TM), Excursions, Scuba, Tennis, Caricature Artists, etc. to facilitate products and services for the Activities department. This role involves coordinating activity and special event programs, assisting with set-up and breakdown for events, and managing subordinate team members in the Activities/Kids Club department. The supervisor will also assist with training, including interviewing, hiring, and training team members, planning, assigning, and directing work, appraising performance, rewarding and disciplining team members, and addressing complaints and resolving problems. The position requires organizing and updating department files, planning parties, formulating an environment that increases team members’ morale and motivation, and promoting team spirit. The supervisor will take charge of the department in the absence of the manager, order, inventory, and distribute logo merchandise and sports equipment, and prepare daily and monthly records and procedures for logo merchandise, marketing materials, and other purchases. They will collect daily written reports about the Fitness Center and Game Room, organize vendor reports, collect monthly payments, write up subordinate team member performance evaluations, and enforce disciplinary procedures. The role includes attending manager meetings, participating in team member orientation tours, and having the power and responsibility to cancel various activities when weather or other conditions pose a safety hazard. The supervisor will cooperate with recreation and non-recreation personnel, act as a team leader for the Resort Experience Department regarding resort service standards, and serve as the contact person for entertainment regarding special events. They will stock special event supplies weekly, perform weekly inspections of recreational sites, and handle the replacement of nets and repairing/repainting of equipment. The supervisor is the contact person for contractors regarding repairs and replacement of recreational courts, playground, dock, and fitness center. The ability to design, create, and upkeep decorations is also required. To excel in this role, candidates must embody core values of integrity, passion, and a strong work ethic.

Requirements

1-2 years of experience in activity planning for adults and children
Must be able to lift 50lbs and work in outdoor weather conditions
Must be able to work weekends and holidays as needed
Must be at least 18 and have a valid driver’s license to drive company golf carts
Required to pass a background check, drug test, and prove eligibility to work in the United States

Responsibilities

Coordinate activity and special event programs using themed concepts
Assist in set-up and breakdown for special events
Manages subordinate team members in the Activities/Kids Club department
Assist with training, including interviewing, hiring, and training team members
Planning, assigning and directing work
Appraising performance
Rewarding and disciplining team members
Addressing complaints and resolving problems
Organize and update department files
Plan parties for owners, guests, and team members
Formulate an environment, which will increase team members’ morale and motivation, and promote team spirit
Take charge of the department in absence of the manager
Order, inventory, and distribute logo merchandise and sports equipment
Prepare daily and monthly records and procedures for logo merchandise, marketing materials and other purchases in accordance with CFI and Westgate Resorts accounting
Collect daily written reports about the Fitness Center and Game Room
Organize vendor reports and collect monthly payments
Write up subordinate team member performance evaluations
Ability to enforce disciplinary procedures
Attend manager meetings and participate in team member orientation tours
Power and responsibility to cancel various activities when weather or other conditions pose a safety hazard to participants
Cooperate with recreation and non-recreation personnel
Act as team leader for Resort Experience Department regarding resort service standards
Contact person for entertainment regarding special events
Stock special event supplies on a weekly basis
Performs weekly inspections of recreational sites
Replacement of nets, repairing and repainting equipment as needed
Contact person for contractors regarding repairs and replacement of recreational courts, playground, dock, fitness center, etc
Ability to design, create and upkeep decorations

Benefits

Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
Paid Time Off – Vacation, Sick, and Personal Time to Recharge
Paid Holidays
401(k) with Generous Company Match to Support Your Future
Daily Pay – Access Your Earnings When You Need Them
Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
Wellness Programs to Support Your Well-Being
Flexible Spending Accounts (FSA)
Tuition Assistance to Help You Grow Your Career
Military Leave
Employee Assistance Program (EAP) – Support When You Need It Most
Life, Disability, Accident, Critical Illness, and Hospital Insurance
Pet Insurance for Your Furry Family Members
Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
Low-Cost Gym Membership
NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents
Career Growth and Advancement Opportunities
Community Involvement – Give Back and Make an Impact