Pet Parent Experience Associate

Sploot Veterinary Care • Thornton, CO

5d • Onsite

About The Position

Sploot Veterinary Care is seeking a full-time Pet Parent Experience Associate to support urgent and primary veterinary care. The role focuses on delivering exceptional client experiences and supporting pets and their families. It is onsite at a dedicated home clinic, with occasional coverage at other clinic locations. Shifts are 10 or 12 hours, and weekly availability should be flexible, including weekends. The position offers $20–$22 per hour, with opportunities for growth based on performance.

Requirements

• Demonstrated ability to deliver consistently high-quality, client-centered experiences.
• Flexible weekly availability, including weekends, for 10- and 12-hour shifts.
• Ability to work onsite at a dedicated home clinic and occasionally cover multiple clinic locations.

Nice To Haves

• Veterinary, animal care, or clinic operations experience, including hands-on work in a veterinary or animal care setting and front-desk or reception responsibilities.

Responsibilities

• Serve as the first and last point of contact for pet parents, providing an empathetic experience from check-in through check-out.
• Create, manage, and maintain the daily clinic schedule to support efficient appointment flow and consistent operations.
• Work closely with veterinarians, technicians, and fellow associates to support high-quality patient care.
• Stay composed in fast-paced or high-pressure situations and address in-clinic needs with professionalism and sound judgment.
• Reassure and inform pet parents so they feel confident and supported throughout their visit.

Benefits

• 1.5x pay on Sploot-recognized holidays.
• Employee pet benefits, including free, at-cost, or discounted care for up to five personal pets.
• Health, dental, and vision insurance with an employer contribution; HSA available.
• 401(k) with company match.
• Generous paid time off.
• Up to 12 weeks of paid parental leave.
• Free Sploot-branded FIGS scrubs, snacks, and regular team events.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed