Pet Parent Experience Associate

Sploot Veterinary Care • Colorado Springs, CO

6d • $20 - $22 • Onsite

About The Position

Sploot Veterinary Care is seeking a full-time Pet Parent Experience Associate to support its urgent care and general practice clinics. This onsite role is suited to someone who enjoys delivering exceptional client experiences and helping pets and their families. The associate works at a dedicated home clinic and may occasionally provide coverage at other clinic locations. Shifts are 10 or 12 hours, with flexible weekly availability that includes weekends. The role does not require overnight work.

The associate is the first and last point of contact for pet parents, supporting them from check-in through check-out. They manage the daily clinic schedule, collaborate with veterinarians and technicians, and respond professionally to in-clinic needs in a fast-paced environment.

Compensation is $20–$22 per hour, with 1.5-times pay on Sploot-recognized holidays and opportunities for performance-based growth. Benefits include employee pet benefits, health, dental, and vision coverage with an employer contribution, an available HSA, a company-matched 401(k), generous PTO, and up to 12 weeks of paid parental leave. Sploot also provides branded FIGS scrubs, snacks, and regular team events.

Requirements

• Demonstrated ability to deliver consistently high-quality, client-centered experiences.
• Flexible weekly availability, including weekends, for 10- and 12-hour shifts.
• Ability to work onsite at a dedicated home clinic, with occasional coverage across multiple clinic locations.

Nice To Haves

• Veterinary, animal care, or clinic operations experience is preferred, including hands-on work in a veterinary or animal care setting and front-desk or reception responsibilities.

Responsibilities

• Serve as the first and last point of contact for pet parents, providing a welcoming and empathetic experience from check-in through check-out.
• Create, manage, and maintain the daily clinic schedule to support efficient appointment flow and operational consistency.
• Partner with veterinarians, technicians, and fellow associates to support high-quality patient care.
• Maintain composure in fast-paced or high-pressure situations and address in-clinic needs with professionalism and sound judgment.
• Reassure and inform pet parents so they feel confident and supported throughout their visit.

Benefits

• $20–$22 per hour.
• 1.5-times pay on Sploot-recognized holidays.
• Opportunities for growth based on performance.
• Employee pet benefits, including free, at-cost, or discounted services for up to five pets.
• Health, dental, and vision coverage with a generous employer contribution; HSA available.
• 401(k) with company match.
• Generous PTO.
• Up to 12 weeks of paid parental leave.
• Free Sploot-branded FIGS scrubs, snacks, and regular team events.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed