Pet Parent Experience Associate

Sploot Veterinary Care•Thornton, CO

6d•$20 - $22•Onsite

About The Position

Sploot Veterinary Care is seeking a full-time Pet Parent Experience Associate to support urgent and primary veterinary care and deliver exceptional experiences for pets and their families. The role is onsite at a dedicated home clinic, with occasional coverage across multiple clinic locations. It offers flexible weekly availability and 10- and 12-hour shifts, including weekends; there are no overnights. The associate serves as the first and last point of contact for pet parents, helping create a welcoming and empathetic experience from check-in through check-out. The role also manages the daily clinic schedule, collaborates with veterinarians and technicians to support patient care, and responds professionally and thoughtfully to in-clinic needs, including in fast-paced or high-pressure situations. Compensation is $20–$22 per hour, with 1.5x pay on Sploot-recognized holidays and opportunities for growth based on performance. Benefits include employee pet benefits, health, dental, and vision coverage with an employer contribution, an HSA, a 401(k) with company match, generous PTO, up to 12 weeks of paid parental leave, branded scrubs, snacks, and team events.

Requirements

Demonstrated ability to deliver consistently high-quality, client-centered customer service.
Flexible weekly availability, including weekends, for 10- and 12-hour shifts.
Ability to work onsite at a dedicated home clinic.

Nice To Haves

Veterinary, animal care, or clinic operations experience, including hands-on work in a veterinary or animal care setting and front-desk or reception responsibilities.

Responsibilities

Serve as the first and last point of contact for pet parents, providing a welcoming, empathetic experience from check-in through check-out.
Create, manage, and maintain the daily clinic schedule to support efficient appointment flow and operational consistency.
Collaborate with veterinarians, technicians, and fellow associates to support high-quality patient care.
Remain composed in fast-paced or high-pressure situations and address in-clinic needs with professionalism and sound judgment.
Reassure and inform pet parents so they feel confident and supported throughout their visit.
Provide coverage occasionally across multiple clinic locations.

Benefits

$20–$22 per hour.
1.5x pay on Sploot-recognized holidays.
Opportunities for growth based on performance.
Free, at-cost, or deeply discounted care for up to five of the employee’s own pets.
Health, dental, and vision coverage with a generous employer contribution.
HSA available.
401(k) with company match.
Generous PTO.
Up to 12 weeks of paid parental leave.
Free Sploot-branded FIGS scrubs.
Snacks and regular team events.