Pet Parent Experience Associate

Sploot Veterinary Care • Lakewood, CO

2d • Onsite

About The Position

Sploot Veterinary Care is redefining urgent and primary care for pets, and we’re seeking a full-time Pet Parent Experience Associate to join our team. This role is ideal for someone who is passionate about delivering exceptional client experiences and making a meaningful impact for pets and their families.

Requirements

• Veterinary, animal care, or clinic operations experience preferred, including hands-on work in a veterinary or animal care setting and front-desk/reception responsibilities
• Demonstrated ability to deliver consistently high-quality, client-centered experiences
• Flexible weekly availability, including weekends, for 10-and 12-hour shifts in an onsite role at a dedicated home clinic, with occasional coverage across multiple clinic locations

Responsibilities

• Independently serve as the first and last point of contact for pet parents, providing a welcoming, empathetic experience from check-in through check-out
• Create, manage, and maintain the daily clinic schedule to ensure efficient appointment flow and operational consistency
• Partner closely with veterinarians, technicians, and fellow associates to support high-quality patient care
• Maintain composure in fast-paced or high-pressure situations, addressing in-clinic needs with professionalism and sound judgment
• Reassure and inform pet parents, ensuring they feel confident and supported throughout their visit

Benefits

• $20–$22/hour, plus 1.5x pay on Sploot-recognized holidays, with opportunities for growth based on performance
• Employee Pet Benefits — free, at-cost, or deep discounts for up to 5 of your own pets
• Health, Dental, and Vision with a generous employer contribution; HSA available
• 401(k) with company match
• Generous PTO, and up to 12 weeks paid parental leave
• Free Sploot-branded FIGS scrubs, snacks, and regular team events

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed