PET GROOMER

Holbrook Life Management- Woods•Woodstock, GA

About The Position

The Pet Groomer provides professional grooming services for resident pets in accordance with Holbrook’s standards for luxury, hospitality, wellness, and exceptional service. The role supports the resident experience through safe, compassionate, high-quality grooming in a calm, polished, service-focused environment. It combines technical grooming expertise with interpersonal skills, professionalism, and attention to detail, providing personalized care for pets and attentive service to residents and families. The position includes grooming dogs and other approved household pets, consulting with residents about their pets’ needs, monitoring pets for visible concerns, maintaining a clean and safe workspace, managing appointments and records, and coordinating supplies. The Pet Groomer also supports community initiatives and follows company policies, safety procedures, infection prevention standards, and confidentiality expectations.

Requirements

High school diploma or equivalent.
Professional pet grooming experience.
Demonstrated knowledge of grooming techniques, coat types, breed standards, pet handling, and grooming equipment.
Ability to safely handle pets of varying sizes, breeds, temperaments, and grooming needs.
Strong customer service and interpersonal communication skills.
Ability to exercise sound judgment, patience, and professionalism in a service-oriented environment.
Ability to work independently, manage time effectively, and maintain consistent quality standards.
Ability to maintain confidentiality and professionalism when interacting with residents and families.

Nice To Haves

Formal grooming certification from an accredited grooming program or equivalent professional training.
Previous experience in a luxury grooming salon, veterinary grooming environment, hospitality setting, country club, resort, or upscale residential community.
Experience working with older adults or in a senior living environment.
Pet first aid and/or pet CPR certification.

Responsibilities

Provide grooming services including bathing, brushing, blow drying, clipping, trimming, de-shedding, nail trimming, ear cleaning, and coat styling.
Perform breed-standard or owner-preferred grooming while ensuring each pet’s comfort, safety, and wellbeing.
Review appointment requests and consult residents about grooming preferences, coat condition, skin sensitivities, temperament, and special handling instructions.
Observe pets for visible signs of skin irritation, parasites, injury, discomfort, or other concerns and communicate observations to owners and appropriate leadership as needed.
Keep grooming tools, bathing stations, tables, dryers, and work areas clean, sanitary, safe, and organized according to company standards and applicable health and sanitation requirements.
Follow pet-handling and safety procedures, including proper restraint techniques and protocols to minimize stress and risk to pets, residents, and staff.
Schedule and manage appointments efficiently to provide timely, consistent service.
Maintain accurate service records, grooming notes, incident documentation, and other required internal records.
Monitor grooming product and supply inventory and communicate restocking needs promptly.
Build positive working relationships with residents, family members, guests, and team members through courteous, professional, responsive service.
Maintain a professional appearance and conduct consistent with Holbrook’s luxury hospitality and resident-centered service standards.
Support community initiatives, resident events, or other service-related needs as assigned.
Participate in training, staff meetings, and continuing education as required.
Comply with company policies, safety procedures, infection prevention standards, and confidentiality expectations.
Perform other duties as assigned to support community operations and the resident experience.