Pet Care Training & Operations Coordinator

Pawsitive Dawg Walking & Pet Sitting•Waltham, MA

10d•Onsite

About The Position

Pawsitive Dawg Walking and Pet Sitting is hiring an experienced professional dog walker with administrative experience to support pet care, team training, and daily business operations in Waltham, Massachusetts, and surrounding communities. The position is part-time, with approximately 20–25 hours of work per week; weekly hours may vary based on client needs and operational demands and are not guaranteed. Required availability is Monday through Thursday from 9:00 AM to 2:00 PM and Sunday from 1:00 PM to 8:30 PM, though the employee may not be scheduled for every hour in those windows. Approximately 70% of working time is devoted to hands-on pet care and field training, and 30% to administrative and operational support. The coordinator provides solo dog walking and pet sitting, trains and mentors team members, reinforces safe force-free and fear-free care, and helps maintain company standards. Administrative work includes assisting with scheduling and communications, maintaining client and internal records, supporting onboarding and projects, and providing operational coverage. The role works closely with the leadership team and is suited to someone who can switch among pet care, training, client communication, and administrative tasks. Compensation is $20 per hour during initial training and $21–$23 per hour after successful completion of training, based on experience and qualifications. The posting also notes opportunities for ongoing professional development and growth.

Requirements

At least 3 years of paid, professional dog walking experience.
Previous professional administrative experience, including scheduling, recordkeeping, client communications, or office coordination.
Experience safely handling dogs of various sizes, temperaments, and behavioral needs.
Strong organizational skills, attention to detail, and ability to prioritize responsibilities.
Excellent written and verbal communication skills.
Comfort using computers, spreadsheets, scheduling software, and digital communication tools.
Ability to work independently, exercise sound judgment, and adapt to changing priorities.
Reliable transportation and a valid driver's license.
Ability to meet the physical requirements of professional dog walking, including extended periods of outdoor walking in varying weather conditions, with or without reasonable accommodation.
Commitment to positive, force-free pet care methods.
Availability Monday through Thursday, 9:00 AM–2:00 PM, and Sunday, 1:00 PM–8:30 PM.

Nice To Haves

Experience training, mentoring, or supervising employees.
Previous experience working for a professional pet care company.
Familiarity with Google Workspace or pet care management software.
Fear Free certification or additional professional pet care education.
Experience coordinating schedules or providing customer service in a fast-paced environment.

Responsibilities

Provide professional solo dog walking and pet sitting services.
Train and mentor new team members through hands-on instruction, shadowing, and demonstrations.
Reinforce safe, force-free, fear-free pet handling practices.
Observe team members in the field and provide constructive feedback.
Document training progress and communicate observations to management.
Help ensure team members follow company policies, safety procedures, and pet care standards.
Assist with new client meet-and-greets and pet care introductions as needed.
Assist with scheduling, coordinating coverage, and adjusting daily assignments.
Monitor and respond to routine client and team communications.
Maintain accurate client profiles, pet care instructions, and internal records.
Support onboarding, training documentation, and administrative projects.
Assist with daily operational tasks, follow-ups, and recordkeeping.
Provide administrative coverage when other leadership team members are unavailable.
Identify situations requiring management attention and communicate them promptly.