Pest Control Service Manager

the bugman • Anaheim, CA

7d • $65,000 - $85,000 • Hybrid

About The Position

the bugman, an award-winning termite and pest control company, is seeking an experienced Service Manager to join their team. The company is growing rapidly and looking for committed, hard-working individuals dedicated to customer service. They offer competitive benefits, an awesome team culture, and a casual but professional atmosphere. This is presented as a career opportunity, not just a job, with a focus on valuing work ethic and commitment to quality. The company prides itself on its high standards, reputation for customer service, and low turnover due to how they treat their employees. Managers act as coaches, providing support and encouragement. The Service Manager is a key leader responsible for directing daily field operations with a strong focus on customer satisfaction and service excellence. This role ensures the production team delivers high-quality results while protecting and enhancing the company’s reputation. The position involves managing a team of skilled service technicians, coordinating schedules, monitoring performance, and maintaining compliance with industry regulations and company policies. Collaboration with sales, customer service, and leadership is essential for clear communication, operational efficiency, and alignment. Success is measured by achieving service quality goals, maximizing first-service resolution, fostering a positive team culture, and contributing to the company’s growth and reputation.

Requirements

• Valid SPCB Branch 2 and 3 license
• Bachelor’s degree, MBA or related advanced degree
• Minimum 2-3 years of experience in a Service Management role
• Ability to maintain confidentiality and handle sensitive information
• Verifiable references
• Successful completion of a drug screening
• Proficient with Microsoft Office applications and CRM software

Nice To Haves

• Strong leadership and time management skills
• Excellent communication and interpersonal skills
• Motivated to positively affect company culture
• Follows and supports bugman process and procedures
• Self-starter and critical thinker
• Dedicated to meeting deadlines and exceeding expectations
• Able to relate to different personality styles
• Customer focused mindset
• Goal oriented with a sales driven approach

Responsibilities

• Lead a team of termite and pest technicians
• Oversee service routes for maximum efficiency
• Monitor service quality and metrics
• Serve as the subject master expert on SPCB regulations
• Resolve customer service opportunities
• Maintain accurate service and team member records
• Manage equipment and inventory maintenance
• Oversee vehicle fleet
• Exhibit performance standards and values expected of your team

Benefits

• Great pay & benefits
• All expenses paid company vehicle
• Privilege to take your vehicle home
• Advanced licensing opportunities
• Team Member referral bonuses
• 401K Retirement Plan
• Kaiser Medical
• United Healthcare Dental
• CoPower Vision
• Vacation Pay
• Sick Pay
• Holiday Pay

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level