PERSONALIZED SERVICES CLERK, FULL-TIME

NEXCOM • North Chicago, IL

5h

About The Position

The Personalized Services Clerk performs some or all of the duties within the Personalized Services Department. Depending on assignments, work may include laundry and dry cleaning, optical services, barber and beauty shop support, floral services, video rental, layaway, gift wrapping, engraving, Western Union services, mail and package handling, Military Star Card applications and payments, and other customer-facing services. The clerk maintains applicable sales and display areas, records, logs, and supplies; processes transactions; and assists patrons in accordance with established procedures and policies.

The clerk serves customers courteously and uses tact and good judgment when resolving routine problems and complaints. Work is performed independently within established policies, procedures, and regulations under the general supervision of a designated supervisor, who provides assignments, instructions, and guidance. Unusual problems are referred to the supervisor. Work is reviewed for timeliness, adherence to procedures, efficiency, and patron satisfaction.

Requirements

• At least 6 months of responsible experience in clerical office work or retail sales store work, demonstrating the ability to perform satisfactorily in the position; graduation from a full four-year or senior high school, or possession of a GED high school equivalency certificate, may substitute for the experience requirement.
• Exercise tact, good manners, and courtesy when serving and assisting customers.
• A valid driver's license is required if assigned to deliver flowers on base.

Responsibilities

• Provide receptionist support in the barber and beauty shop, including answering phones, scheduling appointments, tracking tickets and productivity, and maintaining daily records as needed.
• Help maintain barber and beauty shop inventories, initiate replenishment, conduct inventories, and assist with sanitation requirements.
• Create or assist with floral arrangements; advise customers about arrangements and prices; explain flower and plant care; maintain and display flowers and plants; take special flower and plant orders; and maintain related documentation.
• Deliver flowers on base when required; a valid license is required for this duty.
• Receive garments for laundry or dry cleaning, calculate costs, issue receipt tickets, prepare items for contractor pickup, receive returned items, check ticket numbers, and file garments for pickup.
• Process optical prescription orders, maintain order logs, check delivered merchandise against invoices, return items with discrepancies or deficiencies, order replacement parts, maintain frame and patron records, prepare sales slips, and notify patrons when merchandise arrives.
• Provide personalized services such as gift wrapping, taking orders for personalized stationery and wedding invitations, preparing rental agreements, maintaining records and price sheets, performing engraving, and sending, receiving, and issuing Western Union checks.
• Maintain clean and orderly display areas and sort and process incoming and outgoing mail in accordance with procedures and postal regulations.
• Pack packages for mailing and receive items for shipment through services such as Priority Mail, flat rate, express delivery, UPS, and FedEx; retain receipt copies as required.
• Collect, arrange, and file documents and envelopes; maintain number-control logs and master lists for PO box rentals, stamp sales, 1583A forms, Western Union, FTD, engraving, and other operations.
• Assist customers with opening Military Star Card accounts, provide applications and basic program information, answer account questions where applicable, and accept card payments.
• Rent videotapes to authorized patrons, open customer accounts, complete rental agreements, check in returned tapes, and make minor tape or case repairs or adjustments as needed.
• Ensure rental videos are rewound and in good working condition; operate a cash register, maintain an assigned cash fund, prepare daily salesperson cash reports, and assist with inventory.
• Operate equipment such as cash registers, postage scales, Western Union equipment, engraving machines, and SIM computer functions; perform routine equipment servicing and correct simple operational malfunctions.
• Explain layaway policies and requirements, run reports, reconcile layaways, notify customers of late payments or cancellations, place and follow up on special orders, and update customers on delivery and order status.
• Process refunds, exchanges, price adjustments, and cash-register transactions, including cash, check, charge, debit, layaway, and gift-certificate transactions, in accordance with policy and procedures.
• Learn and apply store policies and systems, including Righter Merchandising System functions, merchandise returns, price matching, and check cashing.
• Resolve customer problems and complaints within assigned authority; refer non-routine issues to an associate authorized to handle them.
• Assist in training new associates on store programs and policies when assigned.
• Perform other related duties as assigned.

Benefits

• Competitive salary beginning at the Non-Appropriated Fund NF-01 level, depending on experience.
• Benefits begin on the first day of employment.
• Federal healthcare benefits, dental coverage, and vision coverage.
• 401(k) and pension plan options.
• Paid time off accrual beginning on the first day of employment.
• Tuition reimbursement program.
• Continuity programs for military spouses.
• Eligibility for Public Service Loan Forgiveness after qualifying years of service.
• Tax-free shopping at Navy Exchange locations worldwide.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED