Full-Time Customer Services Clerk II

Ypsilanti District Library•Ypsilanti Charter Township, MI

About The Position

The Customer Services Clerk II performs customer service duties as assigned by the Customer Services Coordinator. The role provides direct assistance to library patrons, helps visitors understand and use library services and equipment, handles telephone calls and library materials, and processes payments and deposits. This is a full-time position working 40 hours per week, including regularly scheduled evenings and weekends. The position is part of YDL’s AFSCME union bargaining unit.

Requirements

High school diploma.
Pleasant, service-oriented demeanor.
Familiarity with computers.
Experience working with diverse populations.
Excellent communication and interpersonal skills, including active listening.
Ability to work professionally and independently and to use good judgment.
Ability to successfully resolve issues with library patron accounts and behavior.
Ability to enforce library policies equitably.
Flexibility and dependability.
Good attention to detail.
Enthusiastic, positive team-player attitude.
Comfort working in a fast-paced environment.
Availability to work the specified schedule: Mondays 12:30 p.m.–9 p.m.; Tuesdays 8:30 a.m.–5 p.m.; Wednesdays 12:30 p.m.–9 p.m.; Thursdays 8:30 a.m.–5 p.m.; alternating Fridays and Saturdays 9:30 a.m.–6 p.m.; and one Sunday per month 12:30 p.m.–5 p.m.

Nice To Haves

Public library experience.

Responsibilities

Assist library patrons by checking library materials in and out, collecting payments, and issuing library cards.
Greet visitors, explain library services and procedures, and help patrons use self-check, printing, copying, scanning, faxing, and other library equipment.
Answer and direct incoming telephone calls.
Process patron holds and interlibrary loan materials.
Handle cash register transactions and deposits accurately.