Personal Training Manager

CLUB4 FITNESS • Hernando, MS

4d • Onsite

About The Position

The Personal Training Manager (PT Manager) recruits, hires, onboards, and mentors personal trainers to help them meet Club4Fitness performance expectations and maintain or grow the personal training program’s monthly production. The manager must understand and be able to perform all aspects of the personal trainer role, as well as understand organizational and departmental policies. The PT Manager communicates policy, procedure, and performance-expectation changes to the department clearly and promptly while representing the organization positively.

The role supports trainer development, client acquisition and retention, sales growth, and consistent service quality across the assigned facility. The PT Manager works under the direction of the Personal Training Director and may provide support at new club openings. Work schedules are standardized, require pre-approval for changes, and include early mornings, late evenings, some weekends, and occasional extended availability for events, launches, or club openings. Flexibility to meet client availability is important.

Requirements

• High school diploma or GED.
• Current fitness certification from an approved education company, such as ACSM, ACE, NASM, NCSA, AFFA, or NFPT; certification must be NCCA certified.
• Current CPR/AED certification.
• Experience as a certified personal trainer, including previous experience training private clients.
• Knowledge of physiology, exercise technique, and body mechanics to assess and guide functional training for pregnant women, members recovering from illness or injury, and members seeking alternatives to repetitive, endurance, or strength-training activities.
• Ability to pass a personal training Strength and Conditioning Assessment.
• Detail-oriented and results-oriented, with professionalism, organizational skills, and the ability to multitask.
• Positive, motivating, effective interpersonal communication skills.
• Desire and capacity to train people at all fitness levels.
• Strong understanding of and presence across social media.
• Excellent communication and customer service skills, including a personable manner and the ability to motivate and inspire.
• Ability to work independently and collaboratively within teams.
• Ability to read, communicate effectively verbally and in writing, and maintain emotional control under pressure.
• Ability to work with frequent interruptions and perform regular physical activity, including standing, walking, crouching, kneeling, stretching, and lifting.
• Ability to frequently lift light items such as books and boxes and occasionally lift up to 50 pounds.
• Ability to use a computer frequently and perform repetitive hand motions; sitting, close reading, and typing are also required.
• Availability for scheduled early mornings, late evenings, some weekends, and occasional extended hours for events, launches, or club openings; flexibility to meet client availability is required.
• Work schedule changes require pre-approval from the Personal Training Director.

Nice To Haves

• Two- or four-year degree in exercise science or a related field.
• Previous personal training sales experience.

Responsibilities

• Provide new personal training staff with an onboarding schedule covering their first 30 days and personally provide or assign mentorship responsibilities to the Assistant PT Manager as appropriate.
• Schedule training to ensure personal training staff develop working knowledge of the Peak or ABC Financial point-of-sale system used at their facility.
• Coach trainers on conducting effective consultations with prospective clients and shadow trainers to evaluate consultation proficiency.
• Develop staff skills in appointment setting for fitness consultations and prospecting.
• Lead by example in following and understanding personal training and Club4Fitness policies and procedures, particularly personal training cancellation and freeze policies.
• Conduct session-quality reviews of existing personal training staff.
• Assign clients to new trainers.
• Support the Personal Training Director’s new-member engagement and sales strategies.
• Conduct consultations in accordance with monthly minimums set by the Personal Training Director.
• Use departmental KPIs and metrics to support personal training sales growth and guide individual trainer development and client-base growth.
• Promote client retention by providing support, direction, and education to personal training teams as needed.
• Train and assign staff to prepare monthly trainer business plans and complete daily or weekly reporting.
• Provide support at new club grand openings when requested.
• Coordinate with the Personal Training Director on a facility-specific plan for each club visit, addressing needs such as sales, recruiting, training and development, booking, or prospecting.
• Assist with scheduled interviews during the week of a facility visit when directed by the Personal Training Director.
• Submit required daily, weekly, and monthly assignments and reports to the PT Director or regional team.
• Maintain working proficiency in Trainerize.
• Maintain customer service standards through communication with members and staff, including when addressing employee or member issues.
• Conduct audits assigned by the Personal Training Director, such as quality-control checks and reviews of client binders, Trainerize profiles, consultation worksheets, and calendar management.
• Follow all guidelines in the Personal Trainer job description.
• Fill in when a PTM is not available, as expected for the Lead Personal Trainer.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED