Personal Stylist, Manhasset - Full Time

Macy's•Manhasset, NY

1d•Onsite

About The Position

Macy’s Personal Stylist, also known as MyStylist, focuses on exceeding performance metrics and sales goals through an entrepreneurial approach, enterprise-wide cross-selling, and customer acquisition. The role provides an elevated, seamless shopping experience through lifestyle expertise, in-store and virtual selling and service, and the use of technology. Personal Stylists build and maintain client relationships through clienteling, develop a social media presence, and expand their customer base through relationships with vendor partners, store leadership, peers, and the local community. The position involves meeting sales and growth goals, developing and hosting events, using selling tools and customer data to encourage repeat visits and increased customer spend, and keeping customers informed about relevant products and services. The stylist also shares knowledge with peers, attends vendor training and development workshops, participates in store leadership meetings, and maintains a clean, safe, and inviting environment. Full-time colleagues are typically scheduled for 30 or more hours per week; hours depend on business needs and colleague availability.

Requirements

Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to communicate and share information with diverse groups of customers and peers.
Self-starter who can adapt quickly to changing customer expectations and needs.
Resourcefulness and ability to adapt quickly to changing priorities and deadlines.
Keen sense of fashion, ability to coordinate items, and suggestive selling techniques.
Experience or familiarity with varied lifestyles, business segments, and social media platforms, with credibility to interact with a broad customer base.
At least 3 years of retail experience or experience in another high-touch selling position.

Responsibilities

Exceed sales goals by providing personalized, elevated shopping experiences in-store and online.
Drive customer acquisition through networking and social media, creating an online presence that promotes services and experiences.
Partner with store teams, vendors, and community partners to develop and host virtual and in-store events that generate incremental sales.
Use selling tools and resources, ongoing outreach, correspondence, and appointments to increase annual customer spend and repeat visits.
Promote products and looks relevant to customers.
Use data to make decisions that drive growth and understand the local market and customer base.
Meet regularly with the Store Manager to discuss performance, goals, and actions.
Complete daily and weekly tasks, including checking email, maintaining appointment bookings, following up with customers, and developing and posting content.
Attend vendor trainings and development workshops as assigned.
Share knowledge with peers and support their skill development while continuing to develop personal skills.
Participate regularly in store leadership meetings and visits.
Maintain a clean, safe, and inviting environment in accordance with company standards and guidelines.
Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.

Benefits

Competitive pay
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice