Personal Stylist, Cherry Hill - Full Time

Macy's•Cherry Hill, NJ

10d

About The Position

As a Personal Stylist, also known as MyStylist, you will exceed performance metrics with an entrepreneurial mindset, drive enterprise-wide cross-selling to achieve sales goals and growth, and embrace innovative selling ideas and applications. You will provide an elevated, seamless customer experience through lifestyle selling, in-store and virtual service, and technology. The role focuses on acquiring new customers, building and maintaining strong client relationships through clienteling, developing a social media presence, and building relationships with vendor partners, store leadership, peers, and the local community. Full-time colleagues are typically scheduled to work 30 or more hours per week. Hours depend on business needs and colleague availability. The position requires flexible availability, including days, evenings, weekends, and holidays, along with regular, dependable attendance and punctuality. Physical requirements include prolonged standing or walking, frequent computer and handheld-device use, reaching, crouching, kneeling, stooping, color vision, and lifting or moving items weighing up to 25 pounds.

Requirements

At least 3 years of retail experience or experience in another high-touch selling position.
Flexible availability, including days, evenings, weekends, and holidays, with dependable attendance and punctuality.
Ability to communicate and share information with diverse groups of customers and peers.
Self-starter who can adapt quickly to changing customer expectations and needs.
Resourceful and able to adapt quickly to changing priorities and deadlines.
Keen sense of fashion and ability to coordinate items and use suggestive selling techniques.
Experience or familiarity with a variety of lifestyles, business segments, and social media platforms, with credibility to interact with a broad customer base.
Ability to stand or walk for prolonged periods of at least two consecutive hours.
Ability to frequently use computers and handheld electronic equipment.
Ability to reach, including above eye level, crouch, kneel, stoop, and distinguish colors.
Ability to lift and move items weighing up to 25 pounds.

Responsibilities

Exceed sales goals by providing personalized, elevated shopping experiences in-store and online.
Drive customer acquisition through networking and social media, and create and execute an online presence that promotes services and experiences.
Partner with store teams, vendors, and community partners to develop and host virtual and in-store events that generate incremental sales.
Use selling tools and resources, ongoing outreach, and correspondence to increase annual customer spend and repeat visits; invite customers to appointments and recommend relevant products and looks.
Use data to make growth-oriented decisions and understand the local market and customer base.
Meet regularly with the Store Manager to discuss performance, goals, and actions.
Complete daily and weekly tasks, including checking emails, maintaining appointment bookings, following up with customers, and developing and posting content.
Attend assigned vendor trainings and development workshops.
Share knowledge with peers and support their skill development while continuing to develop personal skills.
Participate regularly in store leadership meetings and visits.
Maintain a clean, safe, and inviting environment in accordance with company standards and guidelines.
Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.

Benefits

Competitive pay
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice