Personal Stylist, Summerlin - Full Time

Macy's•Las Vegas, NV

7d•Onsite

About The Position

The Personal Stylist, also known as MyStylist, focuses on exceeding performance metrics and sales goals with an entrepreneurial mindset. The role drives cross-selling and sales growth while embracing innovation, new selling ideas, and applications. Personal Stylists provide an elevated, seamless customer experience through lifestyle expertise and in-store and virtual selling and service, using technology. They expand their customer base by building relationships with vendor partners, store leadership, peers, and the local community. The position emphasizes acquiring new customers, building and maintaining client relationships through clienteling, and developing a social media presence. Full-time colleagues are typically scheduled to work 30 or more hours per week. Hours depend on business needs and colleague availability.

Requirements

Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to communicate and share information with diverse groups of customers and peers.
Self-starter who can adapt quickly to changing customer expectations and needs.
Resourceful and able to adapt quickly to changing priorities and deadlines.
Keen sense of fashion, ability to coordinate items, and suggestive-selling techniques.
Experience or familiarity with a variety of lifestyles, business segments, and social media platforms, with credibility to interact with a broad customer base.
Minimum of 3 years of retail experience or experience in another high-touch selling position.

Responsibilities

Exceed sales goals by providing personalized, elevated shopping experiences in-store and online.
Drive customer acquisition through networking and social media, building an online presence that promotes the services and experiences offered.
Partner with store teams, vendors, and community partners to develop and host virtual and in-store events that generate incremental sales.
Use selling tools and resources to increase annual customer spend and repeat visits through outreach and correspondence; invite customers to appointments and promote relevant products and looks.
Use data to make decisions that drive growth and understand the local market and customer base.
Meet regularly with the Store Manager to discuss performance, goals, and actions.
Complete daily and weekly tasks, including checking email, maintaining appointment bookings, following up with customers, and developing and posting content.
Attend assigned vendor trainings and development workshops.
Share knowledge with peers and support their skill development while continuing to develop personal skills.
Participate regularly in store leadership meetings and visits.
Maintain a clean, safe, and inviting environment in accordance with company standards and guidelines.
Foster acceptance and respect to strengthen relationships and support authentic connections with colleagues, customers, and communities.

Benefits

Competitive pay
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice