Seasonal Personal Stylist Support - The Mall at Green Hills

Nordstrom•Nashville, TN

3d•Onsite

About The Position

The Personal Stylist Support employee provides customer service at the point of sale, assisting customers over the phone and at checkout with sales, returns, and other transactions. The role involves keeping service quick, easy, and enjoyable by listening to customer needs and sharing fashion knowledge. The employee helps maintain a clean, organized, and stocked cash wrap area and sales floor, stays informed about fashion trends and products, and builds customer relationships by sharing information about events, Nordstrom gift cards, and Nordstrom Rewards. The position may also support other store areas, including order fulfillment and order pick-up. This is a seasonal position at The Mall at Green Hills. The role requires continuous movement for 6–8 hours per shift and handling merchandise, including occasional lifting of items weighing up to 25 pounds. Pay is listed as $19.00–$19.80 per hour. Eligible employees may receive performance-based incentives or bonuses and benefits subject to eligibility requirements.

Requirements

Ability to prioritize multiple tasks and customer requests in a fast-paced environment.
Excellent communication and interpersonal skills.
Strong organization and follow-through.
Problem-solving ability.
Computer proficiency and interest in learning new computer applications.
Ability to work a flexible schedule based on business needs.
Ability to move continuously for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching.
Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
Ability to handle bulky or awkwardly shaped merchandise, including reaching and lifting items above the head.
Ability to regularly lift up to 10 pounds and occasionally lift up to 25 pounds.

Responsibilities

Assist customers over the phone and at checkout with sales, returns, and other transactions while providing excellent customer service.
Listen to customer needs and share fashion knowledge to keep service quick, easy, and enjoyable.
Help keep the department ready for customers by straightening, lightly cleaning, and restocking the cash wrap area and sales floor.
Stay current on key fashion trends and products to help customers make purchase decisions.
Build customer relationships by sharing information about upcoming events, Nordstrom gift cards, and the Nordstrom Rewards program.
Support other areas of the store as needed, including order fulfillment and order pick-up.