This role develops and supports Membership by providing information on Membership benefits, promoting the value of Company products and services, processing Memberships upgrades and credit accounts, participating in sales and marketing events, and making efforts to meet Membership goals. The associate will maintain the safety of the Facility by following all safety standards, procedures, and guidelines. They will fulfill Member Fax n Pull and Click n Pull orders by reviewing orders, pulling items from shelves, scanning items, wrapping and palletizing items, ensuring the accuracy of orders and invoices, securing items until Members arrive, and following up on out-of-stock merchandise to meet Member needs. The associate will complete work assignments and priorities by using policies, data, and resources, collaborating with managers, coworkers, customers, and other business partners, identifying priorities, deadlines, and expectations, carrying out tasks, communicating progress and information, determining and recommending ways to address improvement opportunities, and adapting to and learning from change, difficulties, and feedback. The associate will provide Member service by acknowledging the Member, identifying their needs, assisting with purchasing decisions, locating merchandise, resolving issues and concerns, and promoting the Company's products and services. The associate will comply with company policies, procedures, and standards of ethics and integrity by implementing related action plans, using the Open Door Policy, and applying these in executing business processes and practices. The role emphasizes respecting individuals by embracing differences, creating a workplace where associates feel seen, supported, and connected, and helping all associates thrive. It also involves working as a team, building strong relationships, communicating with impact, energy, and positivity, and strengthening the team by helping, developing, and mentoring others. The role requires acting with integrity by maintaining high standards, modeling company values, and supporting the company's goal of becoming a regenerative company. Associates are expected to serve customers and members by delivering results while putting the customer first, making decisions based on reliable information, balancing priorities, and considering the impact of their work on the team's ability to deliver on the company's purpose. Striving for excellence involves displaying curiosity, a desire to learn, taking calculated risks, and demonstrating courage and resilience, as well as driving continuous improvements and supporting others through change.
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Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed