(USA) Personal Shopper Lead - Sam's

Walmart•Woodbridge, VA

27d•$23 - $31•Onsite

About The Position

This position assists management with the supervision of associates in assigned areas, focusing on operations related to Sam's Club ecommerce programs such as Club Pick Up and Ship From Club. The role involves ensuring associate training, customer service, merchandise presentation, and operational efficiency. The Personal Shopper Lead also supports projects to improve efficiencies and ensures compliance with company policies and standards.

Requirements

Must be 18 years of age or older
Must successfully complete all job-required trainings and assessments within a prescribed time period.

Responsibilities

Assists management with the supervision of associates in assigned area of responsibility by assigning duties, communicating goals and feedback, training associates, providing direction and guidance on member service, ensuring complaint resolution, and supporting recruiting, hiring, scheduling, coaching, and evaluating associates.
Maintains safety of facility according to company policies and procedures.
Supports the Sam's Club ecommerce plan by overseeing operations of ecommerce programs, auditing online customer feedback, resolving customer complaints, and identifying trends and solutions.
Supervises Associates supporting ecommerce programs by training, providing resources, assigning duties, providing feedback, communicating goals, and ensuring associate coverage at the ecommerce pickup location.
Executes the Sam's Club Pickup plan and processes by updating operations with key performance indicators, auditing customer orders, ensuring equipment availability, maintaining awareness of the Club Pickup strategy, evaluating performance and processes, and supporting the development of new metrics.
Supports projects to improve CPU efficiencies by leveraging key performance indicators and leadership insight to resolve operational gaps, modeling appropriate picking and loading, executing process improvement projects, evaluating program execution, and implementing solutions.
Provides member service by acknowledging members, identifying needs, providing guidance on self-service technology, assisting with purchasing decisions, locating merchandise, resolving issues, and promoting company products and services.
Ensures maintenance of the sales floor and merchandise presentation by handling claims and returns, zoning, stocking, arranging, organizing merchandise, setting up displays, removing damaged goods, signing and pricing merchandise, identifying shrink and damages, and securing fragile and high-shrink merchandise.
Oversees the picking and staging of club pickup orders throughout the day, ensuring products are selected and staged according to company policy and procedures.
Develops, communicates, and implements processes and practices to meet business needs by collaborating with managers, coworkers, customers, and other business partners, analyzing information, monitoring progress, and identifying and addressing improvement opportunities.
Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity.
Leads and participates in teams by using and sharing resources, information, and tools, determining customer needs and business priorities, coordinating and executing work assignments, providing advice, feedback, and support, and modeling and helping others adapt to change or new challenges.

Benefits

Medical coverage
Vision coverage
Dental coverage
401(k)
Stock purchase
Company-paid life insurance
PTO
Parental leave
Family care leave
Bereavement
Jury duty
Voting leave
PPTO
Short-term disability
Long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
Live Better U (company-paid education benefit program for full-time and part-time associates)