(USA) Personal Shopper Lead - Sam's
About The Position
This position assists management with the supervision of associates in assigned areas, focusing on operations related to Sam's Club ecommerce programs such as Club Pick Up and Ship From Club. The role involves ensuring a positive member experience, maintaining safety standards, overseeing order fulfillment, and supporting associates. The Personal Shopper Lead also provides direct member service, manages sales floor presentation, and contributes to process improvement initiatives. A key aspect of the role is upholding company policies, ethics, and integrity, while fostering a culture of respect and teamwork.
Requirements
- Must be 18 years of age or older
- Must successfully complete all job-required trainings and assessments within a prescribed time period.
Responsibilities
- Assists management with the supervision of associates by assigning duties, training, providing direction, and ensuring compliance with company policies.
- Maintains the safety of the facility according to company policies and procedures.
- Supports the Sam's Club ecommerce plan by overseeing operations, auditing online customer feedback, and resolving customer complaints.
- Supervises associates supporting ecommerce programs by training, providing resources, assigning duties, and ensuring coverage.
- Executes the Sam's Club Pickup plan and processes, including updating KPIs, auditing orders, ensuring equipment availability, and evaluating performance.
- Supports projects to improve CPU efficiencies by leveraging KPIs and leadership insight to resolve operational gaps.
- Provides member service by acknowledging members, identifying needs, assisting with purchasing decisions, locating merchandise, resolving issues, and promoting products and services.
- Ensures maintenance of the sales floor and merchandise presentation according to company policies.
- Oversees the picking and staging of club pickup orders throughout the day.
- Develops, communicates, and implements processes and practices to meet business needs by collaborating with various stakeholders.
- Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity.
- Leads and participates in teams by using and sharing resources, determining customer needs, coordinating work, and providing support.
Benefits
- Performance-based bonus awards
- Medical coverage
- Vision coverage
- Dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- PTO
- Parental leave
- Family care leave
- Bereavement leave
- Jury duty leave
- Voting leave
- PPTO
- Short-term disability
- Long-term disability
- Company discounts
- Military Leave Pay
- Adoption expense reimbursement
- Surrogacy expense reimbursement
- Company-paid education benefit program (Live Better U) for full-time and part-time associates, covering high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are paid for by Walmart.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
