Personal Shopper Lead - Sam's

Walmart • Frederick, MD

6d • Onsite

About The Position

This role assists management with the supervision of associates in assigned areas, focusing on member service, operational efficiency, and team development. The Personal Shopper Lead is responsible for overseeing various aspects of the Sam's Club ecommerce plan, including Club Pickup and Ship From Club operations, ensuring customer satisfaction, and maintaining sales floor standards. The position involves leading and supporting a team of associates, driving continuous improvement, and upholding company policies and values.

Requirements

• Must be 18 years of age or older
• Successfully complete all job-required trainings and assessments within a prescribed time period if the position is received.

Responsibilities

• Assists management with the supervision of associates in assigned area of responsibility by assigning duties, communicating goals and feedback, training associates, providing direction and guidance on member service, ensuring complaint resolution, and supporting recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
• Maintains safety of facility according to company policies and procedures.
• Supports the Sam's Club ecommerce plan by overseeing operations of ecommerce programs, auditing online customer feedback, resolving customer complaints, and identifying trends and solutions.
• Supervises associates supporting ecommerce programs by training, providing resources, assigning duties, providing feedback, communicating goals, and ensuring associate coverage at the ecommerce pickup location.
• Executes the Sam's Club Pickup plan and processes by updating operations with key performance indicators, auditing customer orders, ensuring equipment availability, maintaining awareness of the Club Pickup strategy, evaluating performance, and supporting the development of new metrics.
• Supports projects to improve CPU efficiencies by leveraging key performance indicators and leadership insight to resolve operational gaps, modeling appropriate picking and loading, executing process improvement projects, evaluating program plans, and implementing solutions.
• Provides member service by acknowledging members, identifying needs, guiding on self-service technology, assisting with purchasing decisions, locating merchandise, resolving issues, and promoting company products and services.
• Ensures maintenance of the sales floor and merchandise presentation by handling claims and returns, zoning, stocking, arranging merchandise, setting up displays, removing damaged goods, signing and pricing merchandise, identifying shrink and damages, and securing merchandise.
• Oversees the picking and staging of club pickup orders throughout the day, ensuring products are selected and staged according to company policy and procedures.
• Develops, communicates, and implements processes and practices to meet business needs by collaborating with stakeholders, analyzing information, monitoring progress, and identifying and addressing improvement opportunities.
• Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity.
• Leads and participates in teams by using and sharing resources, determining customer needs and business priorities, coordinating work assignments, providing advice and feedback, and modeling and helping others adapt to change.
• Embraces differences in people, cultures, ideas, and experiences, creating a workplace where associates feel seen, supported, and connected.
• Works as a team, builds strong and trusting relationships, and communicates with impact, energy, and positivity.
• Strengthens the team by helping, developing, and mentoring others, and recognizing contributions and accomplishments.
• Maintains and promotes the highest standards of integrity, ethics, and compliance, and supports Walmart's goal of becoming a regenerative company.
• Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent.
• Delivers results while putting the customer first.
• Makes decisions based on reliable information, balances short and long-term priorities, and considers how own work impacts the teams ability to deliver on purpose.
• Displays curiosity and a desire to learn, takes calculated risks, and demonstrates courage and resilience.
• Drives continuous improvements, is open to and uses new technologies and skills, and supports others through change.

Benefits

• Health benefits include medical, vision and dental coverage
• Financial benefits include 401(k), stock purchase and company-paid life insurance
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting.
• PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
• Short-term and long-term disability
• Company discounts
• Military Leave Pay
• Adoption and surrogacy expense reimbursement
• Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed