Personal Shopper Lead - Sam's

Walmart•Auburn, AL

1d•Onsite

About The Position

This role assists management with the supervision of associates in assigned areas, focusing on member service, operational efficiency, and team development. The Personal Shopper Lead is responsible for overseeing various aspects of Sam's Club operations, including e-commerce programs like Club Pick Up and Ship From Club, ensuring a positive member experience, and maintaining the sales floor and merchandise presentation. The position also involves leading and participating in teams, upholding company policies and values, and contributing to a culture of respect and integrity.

Requirements

Must be 18 years of age or older
Must successfully complete all job-required trainings and assessments within a prescribed time period if the position is received.

Responsibilities

Assists management with the supervision of associates in assigned area of responsibility by assigning duties, communicating goals and feedback, training associates, providing direction and guidance on member service, ensuring complaint resolution, and supporting recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
Maintains safety of facility according to company policies and procedures by conducting safety sweeps, following procedures for forklift spotting and handling, disposing of hazardous materials, following company steel standard guidelines, and correcting/reporting unsafe situations.
Supports the Sam's Club e-commerce plan by overseeing operations of e-commerce programs (e.g., Club Pick Up, Ship From Club), auditing online customer feedback, resolving customer complaints, escalating unresolved issues, identifying trends, and supporting management in implementing solutions.
Supervises associates supporting e-commerce programs by training, providing resources, assigning duties, providing feedback, communicating goals, and ensuring associate coverage at the e-commerce pickup location.
Executes the Sam's Club Pickup plan and processes by updating operations with key performance indicators, auditing customer orders, ensuring equipment availability, maintaining awareness of the Club Pickup strategy, evaluating CPU performance, training associates, and supporting the development of new metrics.
Supports projects to improve CPU efficiencies by leveraging key performance indicators and leadership insight to resolve operational gaps, modeling appropriate picking and loading, executing process improvement projects, evaluating program plans, and implementing solutions.
Provides member service by acknowledging members, identifying needs, providing guidance on self-service technology, assisting with purchasing decisions, locating merchandise, resolving issues, and promoting company products and services.
Ensures maintenance of the sales floor and merchandise presentation by handling claims and returns, zoning the area, stocking, arranging merchandise, setting up displays, removing damaged goods, signing and pricing merchandise, identifying shrink and damages, and securing fragile/high-shrink merchandise.
Oversees the picking and staging of club pickup orders throughout the day, ensuring products are selected and staged according to company policy and procedures.
Develops, communicates, and implements processes and practices to meet business needs by collaborating with managers, coworkers, customers, and business partners, analyzing information, monitoring progress, and identifying improvement opportunities.
Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity by explaining, guiding, and demonstrating application of policies, implementing action plans, using the Open Door Policy, and assisting management with correcting ethical and compliance issues.
Leads and participates in teams by using and sharing resources, information, and tools, determining customer needs and business priorities, coordinating work assignments, providing advice, feedback, and support, and modeling and helping others adapt to change or new challenges.
Embraces differences in people, cultures, ideas, and experiences, creating a workplace where associates feel seen, supported, and connected through a culture of belonging, creating opportunities for all associates to thrive, and helping to attract the best talent.
Works as a team, builds strong and trusting relationships, communicates with impact, energy, and positivity to motivate and influence.
Strengthens the team by helping, developing, and mentoring others, and recognizes others' contributions and accomplishments.
Maintains and promotes the highest standards of integrity, ethics, and compliance, models Walmart values, and supports Walmart's goal of becoming a regenerative company.
Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent.
Delivers results while putting the customer first.
Makes decisions based on reliable information, balances short and long-term priorities, and considers how own work impacts the teams ability to deliver on our purpose for all stakeholders.
Displays curiosity and a desire to learn, takes calculated risks, and demonstrates courage and resilience.
Drives continuous improvements, is open to and uses new technologies and skills, and supports others through change.

Benefits

Medical coverage
Vision coverage
Dental coverage
401(k)
Stock purchase
Company-paid life insurance
PTO
Parental leave
Family care leave
Bereavement
Jury duty
Voting
Short-term disability
Long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
Live Better U (company-paid education benefit program for full-time and part-time associates, including high school completion, bachelor's degrees, English Language Learning, and short-form certificates. Tuition, books, and fees are paid by Walmart. Eligibility requirements apply.)