Personal Shopper Lead - Sam's

Walmart•El Paso, TX

5d•$21 - $29•Onsite

About The Position

This role assists management with the supervision of associates in assigned areas, focusing on member service, operational efficiency, and team development. The Personal Shopper Lead is responsible for overseeing various aspects of the Sam's Club operations, including e-commerce programs, order fulfillment, and maintaining sales floor standards. They will also provide direct member service, resolve issues, and contribute to process improvements. This position requires strong leadership, communication, and problem-solving skills, with a focus on upholding company policies and values.

Requirements

Must be 18 years of age or older
Must successfully complete all job-required trainings and assessments within a prescribed time period.

Responsibilities

Assists management with the supervision of associates by assigning duties, communicating goals, providing feedback, training, and guiding associates on member service approaches.
Ensures compliance with company policies and procedures, supports the Open Door Policy, and participates in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
Maintains the safety of the facility according to company policies and procedures.
Supports the Sam's Club e-commerce plan by overseeing operations like Club Pick Up and Ship From Club, auditing online customer feedback, resolving customer complaints, and identifying trends.
Supervises associates supporting e-commerce programs by training, providing resources, assigning duties, giving feedback, communicating goals, and ensuring coverage at the e-commerce pickup location.
Executes the Sam's Club Pickup plan and processes by updating key performance indicators, auditing customer orders, ensuring equipment availability, maintaining awareness of the strategy, and evaluating performance.
Supports projects to improve CPU efficiencies by leveraging key performance indicators and leadership insight to resolve operational gaps, modeling appropriate picking and loading, executing process improvement projects, and evaluating program plans.
Provides member service by acknowledging members, identifying needs, assisting with purchasing decisions, locating merchandise, resolving issues, and promoting company products and services.
Ensures maintenance of the sales floor and merchandise presentation by handling claims and returns, zoning, stocking, arranging merchandise, setting up displays, removing damaged goods, and signing/pricing merchandise.
Oversees the picking and staging of club pickup orders throughout the day, ensuring products are selected and staged according to company policy and procedures.
Develops, communicates, and implements processes and practices to meet business needs by collaborating with stakeholders, analyzing information, monitoring progress, and identifying improvement opportunities.
Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity.
Leads and participates in teams by using and sharing resources, determining customer needs and business priorities, coordinating work assignments, providing feedback, and adapting to change.

Benefits

Medical coverage
Vision coverage
Dental coverage
401(k)
Stock purchase
Company-paid life insurance
PTO
Parental leave
Family care leave
Bereavement
Jury duty
Voting leave
PTO and/or PPTO for vacation, sick leave, holidays, or other purposes
Short-term disability
Long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
Company paid education benefit program (Live Better U) for full-time and part-time associates, covering tuition, books, and fees for programs ranging from high school completion to bachelor's degrees, including English Language Learning and short-form certificates.