Personal Shopper Lead - Sam's

Walmart•Overland Park, KS

12d•$22 - $30•Onsite

About The Position

This role assists management with the supervision of associates in assigned areas, focusing on member service, operational efficiency, and team development. The Personal Shopper Lead is responsible for overseeing various aspects of the Sam's Club operations, including e-commerce programs, order fulfillment, and maintaining the sales floor. They will also provide direct member service, ensure compliance with company policies, and contribute to a positive and productive work environment.

Requirements

Must be 18 years of age or older
Must successfully complete all job-required trainings and assessments within a prescribed time period.

Responsibilities

Assists management with the supervision of associates by assigning duties, communicating goals, training, providing guidance, and ensuring compliance with policies.
Maintains the safety of the facility according to company policies and procedures.
Supports the Sam's Club e-commerce plan by overseeing operations like Club Pick Up and Ship From Club, auditing feedback, resolving customer complaints, and identifying trends.
Supervises associates supporting e-commerce programs by training, providing resources, assigning duties, and ensuring coverage.
Executes the Sam's Club Pickup plan and processes by updating KPIs, auditing orders, ensuring equipment availability, and maintaining awareness of the strategy.
Supports projects to improve CPU efficiencies by leveraging KPIs and leadership insight to resolve operational gaps, modeling appropriate picking and loading, and implementing solutions.
Provides member service by acknowledging members, identifying needs, assisting with purchasing decisions, locating merchandise, resolving issues, and promoting products.
Ensures maintenance of the sales floor and merchandise presentation by handling claims and returns, zoning, stocking, arranging merchandise, setting up displays, removing damaged goods, and signing/pricing.
Oversees the picking and staging of club pickup orders throughout the day, ensuring products are selected and staged according to company policy.
Develops, communicates, and implements processes and practices to meet business needs by collaborating with stakeholders, analyzing information, and monitoring progress.
Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity.
Leads and participates in teams by using and sharing resources, determining customer needs, coordinating work, providing feedback, and adapting to change.

Benefits

Medical coverage
Vision coverage
Dental coverage
401(k)
Stock purchase
Company-paid life insurance
PTO
Parental leave
Family care leave
Bereavement leave
Jury duty leave
Voting leave
Short-term disability
Long-term disability
Company discounts
Military Leave Pay
Adoption expense reimbursement
Surrogacy expense reimbursement
Company paid education benefit program (Live Better U) for full-time and part-time associates, covering tuition, books, and fees for programs ranging from high school completion to bachelor's degrees, including English Language Learning and short-form certificates.