Personal Shopper Lead - Sam's

Walmart•Jacksonville, NC

11d•$21 - $29•Onsite

About The Position

This position assists management with the supervision of associates in assigned areas, focusing on member service, operational efficiency, and team development. The role involves overseeing ecommerce operations, ensuring excellent member service, maintaining sales floor standards, and leading by example in a team-oriented environment. The Personal Shopper Lead is responsible for upholding company policies, promoting a culture of integrity and belonging, and driving continuous improvement in all aspects of the role.

Requirements

Must be 18 years of age or older

Responsibilities

Assists management with the supervision of associates by assigning duties, communicating goals, training, providing guidance, ensuring compliance with policies, and supporting the Open Door Policy.
Maintains the safety of the facility according to company policies and procedures.
Supports the Sam's Club ecommerce plan by overseeing operations, auditing feedback, resolving customer complaints, and identifying trends.
Supervises Associates supporting ecommerce programs by training, providing resources, assigning duties, and ensuring coverage.
Executes the Sam's Club Pickup plan and processes by updating KPIs, auditing orders, ensuring equipment availability, and maintaining awareness of the strategy.
Supports projects to improve CPU efficiencies by leveraging KPIs and leadership insight to resolve operational gaps, modeling appropriate picking and loading, and implementing solutions.
Provides member service by acknowledging members, identifying needs, assisting with purchasing decisions, locating merchandise, resolving issues, and promoting products and services.
Ensures maintenance of the sales floor and merchandise presentation by handling claims and returns, zoning, stocking, arranging merchandise, setting up displays, removing damaged goods, and signing/pricing.
Oversees the picking and staging of club pickup orders throughout the day.
Develops, communicates, and implements processes and practices to meet business needs by collaborating with stakeholders, analyzing information, and monitoring progress.
Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity.
Leads and participates in teams by using and sharing resources, determining customer needs, coordinating work, providing feedback, and adapting to change.

Benefits

Medical coverage
Vision coverage
Dental coverage
401(k)
Stock purchase
Company-paid life insurance
PTO
Parental leave
Family care leave
Bereavement
Jury duty
Voting leave
Short-term disability
Long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
Company paid education benefit program (Live Better U) for full-time and part-time associates