Personal Shopper/E-Commerce Sales Associate
About The Position
The Personal Shopper/E-Commerce Sales Associate fulfills online orders, assists customers with personalized product recommendations, and helps provide a fast, accurate, and exceptional shopping experience. The role works closely with store departments to locate merchandise, process orders, maintain inventory accuracy, and support curbside pickup and delivery services. The position requires availability to work days, nights, and every other weekend. The hourly pay range is $17.00–$19.00, depending on experience. The associate provides customer service across online, curbside, and in-store shopping; selects quality merchandise; communicates about substitutions, unavailable items, product availability, and order updates; and prepares, verifies, and records orders for pickup or delivery. When not fulfilling orders, the associate may assist with stocking, merchandising, housekeeping, promotions, and other store needs. The work takes place in a retail store, including coolers and outdoor pickup areas, and involves changing priorities and a fast-paced environment. The role requires frequent lifting of up to 50 pounds, extended periods of standing and walking, and frequent bending, twisting, reaching, and climbing. A high school diploma or GED and related experience are preferred but not required.
Requirements
- Strong attention to detail and organizational skills.
- Ability to prioritize multiple orders and work in a fast-paced environment.
- Excellent communication and customer service skills.
- Ability to make sound decisions regarding product substitutions and customer requests.
- Ability to lift up to 50 pounds frequently.
- Ability to stand, walk, and move throughout the store for long periods.
- Ability to bend, twist, reach, and climb frequently.
- Ability to use handheld devices, mobile applications, and computer systems to process orders.
- Availability to work days, nights, and every other weekend; the schedule may also include evenings, weekends, and holidays as needed.
Nice To Haves
- High school diploma or GED preferred.
- Previous retail, e-commerce, personal shopping, grocery pickup, fulfillment, or customer service experience preferred but not required.
Responsibilities
- Provide outstanding customer service through online, curbside, and in-store shopping experiences.
- Accurately shop customer orders and select quality merchandise that meets customer expectations.
- Communicate with customers about substitutions, out-of-stock items, product availability, and order updates.
- Prepare online orders for pickup or delivery in a timely and efficient manner.
- Verify item accuracy and order completeness before customer pickup or delivery.
- Assist customers with product recommendations and identify solutions based on their needs.
- Maintain knowledge of store merchandise, promotions, and seasonal products.
- Work with department team members to locate products and resolve inventory issues.
- Monitor online order queues and prioritize fulfillment to meet service standards.
- Report out-of-stock items, misplaced merchandise, and inventory discrepancies to support inventory accuracy.
- Assist with merchandising, stocking, and maintaining sales floor presentation when not fulfilling orders.
- Promote current advertisements, specials, and loyalty programs to customers.
- Follow company procedures for online order processing, customer communication, and operational compliance.
- Maintain accurate records related to customer orders, substitutions, returns, and fulfillment activities.
- Perform general housekeeping duties.
- Assist store departments with stocking, merchandising, and customer service needs.
- Support seasonal promotions, sales events, and special store projects.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
