E-Commerce Shopper

The Fresh Market Inc • Ponte Vedra Beach, FL

3d

About The Position

The E-Commerce Shopper leads daily execution of digital fulfillment orders, ensuring speed, accuracy, and adherence to brand standards. The role maintains consistency across digital platforms while coordinating with internal teams and third-party partners. It ensures orders are completed on time, monitors speed-to-pick performance, and communicates proactively about substitutions and order changes.

The position partners with department teams to maintain in-stock positions, product quality, and merchandising standards for digital fulfillment. It stages, packages, and verifies orders for accuracy, quality, and presentation before guest pickup or delivery hand-off. The E-Commerce Shopper tracks order metrics, guest feedback, and operational performance and shares insights with leadership to support continuous improvement.

The role also engages guests throughout the store, helps manage front-end guest flow, and directs and supports cashiers to minimize backups and deliver efficient checkout experiences. The position requires a flexible schedule, including weekends, days, evenings, and holidays.

Requirements

• At least 2 years of experience in retail, eCommerce, fulfillment, or guest service.
• Strong attention to detail and the ability to manage multiple orders in a fast-paced environment.
• Excellent communication skills for guest and team interactions.
• Ability to prioritize workload while meeting tight deadlines.
• Basic technology proficiency, including mobile devices, handheld scanners, and order management systems.
• Must be at least 18 years of age.
• Ability to lift, push, or pull up to 50 pounds independently.
• Ability to spend long periods on one's feet and stand or walk without a break for up to 4 hours or as required by law.
• Ability to perform repetitive hand and arm movements, grasp, bend, and reach, and work around extreme temperatures.
• Ability to use knives, ladders, stepstools, box cutters, pallet jacks, and other equipment.
• Must wear an approved hat, hair net, and/or beard guard, and personal protective equipment.
• Willingness to work a flexible schedule that includes weekends, days, evenings, and holidays.

Nice To Haves

• High school diploma or equivalent.
• Knowledge of grocery products, merchandising standards, and guest service best practices.
• Familiarity with third-party delivery platforms and processes.
• Proven track record of meeting key performance metrics such as order accuracy and speed to pick.
• Experience coordinating across multiple departments to achieve operational goals.
• Experience with electronic shelf label systems, inventory management technology, or AI-enabled retail tools.
• Retail, culinary, and/or grocery experience.

Responsibilities

• Lead daily execution of digital fulfillment orders, ensuring speed, accuracy, and adherence to brand standards.
• Maintain operational consistency across digital platforms, coordinating with internal teams and third-party partners.
• Ensure on-time order completion and speed-to-pick performance, and communicate proactively about substitutions and order changes.
• Partner with department teams to support in-stock positions, product quality, and proper merchandising for digital fulfillment.
• Stage, package, and verify orders for accuracy, quality, and presentation before guest pickup or delivery hand-off.
• Track order metrics, guest feedback, and operational performance, and share insights with leadership to drive continuous improvement.
• Engage guests with a friendly, helpful approach at the front end and throughout the store.
• Manage front-end guest flow and efficiency by directing and supporting cashiers and minimizing backups.

Benefits

• Team Member discount up to 40%.
• Early Earn Wage Access, allowing access to up to 50% (maximum $500) of earned wages on demand per pay period.
• 401(k) contribution and company match.
• Financial Wellness Program.
• Personal time off and additional time-off purchase plans.
• Medical, dental, vision, disability, and life insurance for individuals, spouses, partners, and families.
• Discounts on pet insurance, daycare, event tickets, and more.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed