E-Commerce Shopper

GSO • Ponte Vedra Beach, FL

1d

About The Position

The E-Commerce Shopper leads the daily execution of digital fulfillment orders, ensuring orders are completed quickly and accurately and meet brand standards. The role coordinates with internal departments and third-party partners to maintain consistent operations across digital platforms, ensure products are in stock and of suitable quality, and communicate proactively about substitutions and order changes. The position stages, packages, and verifies orders before guest pickup or delivery hand-off, monitors performance and guest feedback, and shares insights with leadership to support continuous improvement. It also includes engaging guests in the store and supporting efficient front-end operations by directing and assisting cashiers. The role requires a flexible schedule that may include weekends, days, evenings, and holidays.

Requirements

• At least 2 years of experience in retail, e-commerce, fulfillment, or guest service.
• Strong attention to detail and ability to manage multiple orders in a fast-paced environment.
• Excellent communication skills for guest and team interactions.
• Ability to prioritize workload while meeting tight deadlines.
• Basic technology proficiency, including mobile devices, handheld scanners, and order management systems.
• Must be at least 18 years of age.
• Ability to lift, push, or pull up to 50 pounds independently.
• Ability to stand or walk for extended periods, including up to 4 hours without a break or as required by law.
• Ability to use knives, ladders, stepstools, box cutters, pallet jacks, and other equipment.
• Must wear an approved hat, hair net, and/or beard guard, and personal protective equipment.

Nice To Haves

• High school diploma or equivalent.
• Knowledge of grocery products, merchandising standards, and guest service best practices.
• Familiarity with third-party delivery platforms and processes.
• Proven track record of meeting performance metrics such as order accuracy and speed to pick.
• Experience coordinating across multiple departments to achieve operational goals.
• Experience with electronic shelf label systems, inventory management technology, or AI-enabled retail tools.
• Retail, culinary, and/or grocery experience.

Responsibilities

• Lead daily execution of digital fulfillment orders, ensuring speed, accuracy, and adherence to brand standards.
• Maintain operational consistency across digital platforms in coordination with internal teams and third-party partners.
• Ensure on-time order completion and speed-to-pick performance, and communicate proactively about substitutions and order changes.
• Partner with department teams to support in-stock positions, product quality, and proper merchandising for digital fulfillment.
• Stage, package, and verify orders for accuracy, quality, and presentation before guest pickup or delivery hand-off.
• Track order metrics, guest feedback, and operational performance, and share insights with leadership to drive continuous improvement.
• Engage guests with a friendly, helpful approach at the front end and throughout the store.
• Manage front-end guest flow and efficiency by directing and supporting cashiers and minimizing backups.

Benefits

• Team Member discount up to 40%.
• Early Earn Wage Access, with access to up to 50% (maximum $500) of earned wages on demand per pay period.
• 401(k) contribution and company match.
• Financial Wellness Program.
• Personal time off and additional time-off purchase plans.
• Medical, dental, vision, disability, and life insurance for the individual, spouse, partner, and family.
• Discounts on pet insurance, daycare, event tickets, and more.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed