Case Manager and Coach for DMH Recovery and Mental Health Services

Mental Health America of Los Angeles•Long Beach, CA

About The Position

Mental Health America of Los Angeles (MHALA) is hiring a Personal Service Coordinator to provide intensive case management and psychosocial rehabilitation services to members of its Integrated Service Center (ISC) program. Under the general supervision of the Program Manager, the coordinator will reach out to, assess, and engage potential members; help members locate and access requested services; and support transitions to appropriate levels of care or services. The role includes developing recovery plans with members, advocating for housing and benefits, providing coaching for independent living skills, and supporting members’ community integration, education, and employment goals. Coordinators may visit members at their residences, hospitals, or jails and transport them to appointments or errands when appropriate. The position is 35 hours per week and pays $24.00 per hour. MHALA describes its workplace culture as team-oriented and supportive of work/life balance, and offers a competitive salary and full benefits package, including an employee assistance program and generous paid time off.

Requirements

High school diploma or GED.
At least one year of experience providing psychosocial rehabilitation-related services to a disabled population.
Current California Class C driver’s license, a vehicle for transportation, proof of valid automobile insurance, and eligibility for MHALA liability insurance.
High tolerance, patience, and understanding when serving individuals with multiple needs, issues, and challenging behavioral characteristics in a busy, unstructured work atmosphere.
Ability to develop, nurture, and maintain good community relations on behalf of the organization.
Knowledge of harm reduction philosophy and effective use of motivational interviewing.
Ability to function well in a team-oriented approach to member services.
Knowledge of computer applications such as Microsoft Word, Excel, and Outlook.
Flexible work schedule that includes some evenings or weekends, and availability for on-call cell phone service when necessary.
TB clearance and annual retesting as conditions of continued employment.
Employment verification directly from three past employers within the most recent seven-year period.

Nice To Haves

Bilingual Spanish-speaking ability.
Bachelor’s degree in a human-related field.
Valid CPR certificate.

Responsibilities

Engage and enroll new members.
Develop a Recovery Plan with each member that identifies personal needs and goals.
Mediate and advocate for members to help them obtain and keep housing, health care benefits, entitlements, and other services.
Visit members at their residence, hospital, or jail as needed to support successful community living and help prevent homelessness.
Transport members to appointments and errands when appropriate.
Observe members’ individual and group activities in the program and community.
Provide coaching, counseling, mentoring, instruction, training, feedback, and positive reinforcement in areas including money management, grooming and hygiene, meal preparation, public transportation, and independent living skills.
Develop and implement outreach strategies for members who tend to isolate themselves.
Provide timely information and feedback to the Program Manager about emergent agency, program, team, or member issues.
Assist members and the team in achieving community integration, education, and employment goals.
Participate in staff and community meetings and support day-to-day program operations as needed.
Complete program documentation and paperwork according to MHALA, County Contracted Provider, and funding-source standards, including documenting five hours of interventions per day with a 24-hour turnaround.