Personal Lines Underwriter- Fremont Insurance

AAA-The Auto Club Group•Fremont, MI

1d•Remote

About The Position

This position works under minimal supervision with intermediate-level approval authority to review, accept, reject, or modify new and renewal business for moderately complex to complex Personal Lines policies, ensuring a profitable personal book of business. The role involves reviewing risk acceptability to make objective decisions based on underwriting guidelines and ensuring state compliance regulations are met. It requires using creativity and underwriting knowledge to manage risks and retain business, referring the most complex cases to senior staff or supervisors. A key aspect of the role is building and maintaining relationships with agents by educating them on underwriting philosophy, providing updates on products and procedures, communicating compliance concerns, and discussing submission quality. Activities include receiving inbound calls, making outbound calls, and traveling to agent offices. The underwriter will review loss ratios and growth for agents when evaluating and making agency exceptions, and work with agents to correct errors. This may involve changing deductibles, increasing premiums, canceling policies, or recommending additional training for agents. The role also includes reporting non-compliant or unethical agent behavior and partnering with Agency Performance Management and Territory Managers to identify trends. Collaboration with underwriting operations, sales, claims, and other business units is expected for recommendations regarding products, systems, and performance. The position may also involve assisting in training less experienced staff and participating in special projects.

Requirements

College level coursework in Business Administration or a related field, or equivalent work experience.
Working in an underwriting or sales environment to include independent agencies.
Analyzing, problem solving and making sound decisions.
Negotiating and resolving conflict.
Demonstrating proficiency with Microsoft Office software applications.
Knowledge of underwriting policies, procedures and practices.
Knowledge of property and casualty insurance terminology, contracts and forms.
Knowledge of state insurance regulations and practices.
Knowledge of inspection techniques related to property and casualty insurance.
Knowledge of insurance processing systems (i.e., IPM, Sales & Service Portal, PCMS or similar).
Knowledge of quantitative measurements (loss ratio, production and profitability).
Knowledge of Fair Credit Reporting Act as it relates to insurance.
Ability to evaluate, accept, modify, reject, or cancel personal lines risks in accordance with underwriting guidelines.
Ability to evaluate third party documentation to determine the level of risk to which the Company will be exposed.
Ability to make exceptions to guidelines where appropriate without risking the Company’s profitability or violating compliance regulations.
Ability to build, maintain, and manage producer and customer relationships.
Ability to collaborate and communicate effectively both verbally and in writing with key business partners.
Ability to identify and report non-compliant or unethical agent behavior.
Ability to work under pressure with a strong attention to detail, completing tasks by taking decisive or quick action.
Ability to prepare and present unit activity reports and recommendations to management.

Nice To Haves

Bachelor’s degree in Business Administration or a related field.
CPCU, CIC, IIA or other insurance related designation.
Working in a multi-state underwriting or sales environment to include independent agencies.
Underwriting insurance products.
Knowledge of multi-state insurance regulations and practices.
Knowledge of The Auto Club Group’s property/casualty insurance products and processing procedures.
Knowledge of ISO or similar bureau rating systems.

Responsibilities

Review, accept, reject, or modify new and renewal business for moderately complex to complex Personal Lines policies.
Review risk acceptability to make objective decisions based on underwriting guidelines.
Ensure standards for state compliance regulations are met.
Manage risks and retain business using creativity and underwriting knowledge.
Refer complex or higher-level coverage reviews to senior staff or Supervisor.
Build and maintain on-going relationships with agents.
Educate agents on underwriting philosophy.
Provide updates on changes to products, services, processes, and procedures to agents.
Communicate compliance-related concerns to agents.
Discuss quality of submissions with agents.
Receive inbound calls from agents.
Make outbound calls to agents.
Travel to agent offices.
Review loss ratios and growth for agents when evaluating and making agency exceptions.
Work with agents to correct errors.
Change deductibles, increase premiums, cancel policies, or recommend additional training or counseling for agents.
Report non-compliant or unethical agent behavior.
Partner with Agency Performance Management team and Territory Managers to identify trends and patterns.
Collaborate with underwriting operations, sales, claims, and other business units to make recommendations regarding products, systems, and performance.
Assist in the training/mentoring of less experienced staff.
Participate in special project teams and department initiatives.