Personal Lines Service Manager

Blue Ridge Risk Partners LLC•Greenbelt, MD

6d•Onsite

About The Position

As the Personal Lines Service Manager, you’ll be the go-to person for a set group of clients, making sure they get top-notch service every time. You’ll handle everything from policy updates and billing questions to cancellations and coverage changes, always with a helpful attitude and a focus on keeping things simple and stress-free. You’ll work closely with our Client Advocates and Account Associates to make sure every client feels supported and informed. If you’ve got a couple of years of insurance experience and a Property & Casualty License, we’d love to hear from you!

Requirements

A valid Property & Casualty Insurance License
2+ years of experience in personal insurance
Solid understanding of insurance policies, coverage options, and how underwriting works
Comfortability with Microsoft Office and other insurance software
Great communication skills and a passion for helping people
Strong problem-solving skills and attention to detail
Ability to juggle multiple client requests with ease

Responsibilities

Deliver amazing service- answering questions, solving problems, and making clients feel valued
Manage policies- handle changes, cancellation, and updates for your assigned clients
Support billing and payments- help clients understand their bills and resolve any issues
Talk coverage- discuss options and help clients find the best fit for their needs
Keep records straight- log all interactions and updates accurately
Work as a team- collaborate with coworkers and underwriters to get things done
Stay compliant- follow industry rules and company policies through all interactions
Boost retention- keep clients coming back with excellent service and minimal cancellations