CSR- Personal Lines

Superior Insurance Partners LLC•Toulon, IL

2d•Onsite

About The Position

Superior Insurance Partners is a rapidly growing insurance brokerage platform specializing in commercial lines, personal lines, and employee benefits solutions for businesses and individuals across the United States. Through strategic acquisitions and long-term partnerships with leading independent agencies, Superior has built a strong presence throughout the Midwest and Eastern U.S. At the core of Superior’s approach is its mission: to improve the lives of its Agency Partners by supporting their personal, professional, and financial goals. Rather than applying a one-size-fits-all model, Superior develops customized growth strategies tailored to each partner agency’s unique vision and objectives. Agency partners gain access to a robust shared-services platform that includes accounting and finance, recruiting, human resources, AMS/IT support, marketing, and M&A expertise — allowing local agencies to maintain their entrepreneurial culture while benefiting from the scale, resources, and best practices of a larger organization. Long-term economic alignment ensures partners remain invested in the collective success and growth of the platform. Superior Insurance Partners is backed by Tyree & D'Angelo Partners (“TDP”), a leading Chicago-based private equity firm focused on investing in and partnering with lower middle-market businesses. TDP companies have completed over 1,000 partnerships, have grown to over $4 billion of enterprise value, and TDP has over $1.4 billion of capital under management. Join Our Growing Team as a Personal Lines CSR! Are you passionate about delivering exceptional customer service? Do you thrive in a dynamic environment where you can assist clients with a variety of needs, ranging from simple inquiries to more complex issues? If so, then we want you to be a part of our team in Toulon, IL. As a Personal Lines CSR with us, you'll play a crucial role in providing top-notch service to our valued clients.

Requirements

Minimum 1+ years of client service experience in personal lines insurance.
Possession of a Property and Casualty Insurance License.
Proficiency with Applied Epic or similar agency management system experience.
Strong skills in Microsoft Office applications.

Nice To Haves

Results-oriented mindset, driven to achieve objectives.
Ability to foster professional relationships with internal and external partners.
Exceptional communication skills to convey information effectively.
Resilient and adaptable, capable of managing shifting priorities.
Eagerness to collaborate with colleagues across all teams.

Responsibilities

Efficiently manage a high volume of incoming calls and walk-ins.
Identify and understand client needs to ensure satisfaction.
Handle quoting, endorsements and take ownership of the renewal process.
Cultivate enduring relationships with clients through clear and engaging communication.
Provide accurate and complete information using appropriate methods and tools.
Address complaints promptly, offering effective solutions and ensuring resolution.
Maintain meticulous records of customer interactions and process accounts accordingly.