Personal Lines Client Service Manager
About The Position
At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher. At Gallagher, we’re united by a commitment to one another’s growth and the pursuit of shared goals. We’re looking for a Senior Personal Lines Client Service Manager to join our team and help us deliver exceptional service to our clients. This hybrid role offers the opportunity to work both remotely and in-office, with a schedule of Monday through Friday, 8:00 am to 5:00 pm. If you’re passionate about building relationships, solving problems, and making a real impact, this could be the perfect role for you.
Requirements
- Bachelor's degree with 0+ years client service and/or claims management experience OR High School degree/GED with 3+ years client service and/or claims management experience.
- Active Producer's license.
- Strong written and verbal communication skills.
- Proficient in using technology as a tool to maximize productivity and quality.
Nice To Haves
- 3+ years of prior experience providing client-facing customer service.
- Bilingual and speaks Spanish
- Currently licensed in Property and Casualty
- Working knowledge of software including Microsoft Office, Applied Epic, and Salesforce.
Responsibilities
- Provide personalized service to clients, answering questions about policies, endorsements, and claims, and offering solutions to meet their needs.
- Discuss auto, homeowners, or umbrella policies, ensuring clients feel supported.
- Maintain accurate client and policy data using Gallagher’s technology.
- Collaborate with the team to secure existing business and drive the sale of additional services.
- Manage multiple priorities with ease.
Benefits
- Medical/dental/vision plans, which start from day one!
- Life and accident insurance
- 401(K) and Roth options
- Tax-advantaged accounts (HSA, FSA)
- Educational expense reimbursement
- Paid parental leave
- Digital mental health services (Talkspace)
- Flexible work hours (availability varies by office and job function)
- Training programs
- Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
- Charitable matching gift program
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
