Personal Lines Client Service Manager
About The Position
As part of our continued growth, we are building a talent pipeline for future Personal Lines Client Service Manager opportunities. While this role is not currently open, it is fully remote, and we welcome the opportunity to connect with strong talent for upcoming needs. In this role, you’ll be the go-to person for our clients, helping them navigate their insurance needs with confidence. You’ll provide personalized service, answering questions about policies, endorsements, and claims, and offering solutions to meet their needs. Whether it’s discussing auto, homeowners, or umbrella policies, you’ll ensure our clients feel supported every step of the way. You’ll also play a key role in maintaining accurate client and policy data, using Gallagher’s technology to streamline processes and improve service quality. By collaborating with your team, you’ll help secure existing business and drive the sale of additional services, all while managing multiple priorities with ease.
Requirements
- Bachelor's degree with 0+ years client service and/or claims management experience OR High School degree/GED with 3+ years client service and/or claims management experience.
- Producer's license.
- Strong written and verbal communication skills.
- Proficient in using technology as a tool to maximize productivity and quality.
- Appropriate licensing as required.
- Hold a bachelor’s degree or equivalent experience and demonstrate a commitment to client service.
- Hold an active Producer’s license or be willing to obtain one within 90 days of hire.
- Use written and verbal communication skills effectively and leverage technology to enhance productivity.
- Apply practical experience in client-facing customer service (preferred).
- Use Microsoft Office tools like Excel, PowerPoint, Outlook, and Word proficiently.
Nice To Haves
- 1+ years of prior call center experience
- Currently licensed in P&C
- Working knowledge of Microsoft software, Applied Epic, and Salesforce.
Responsibilities
- Provide personalized service to clients, answering questions about policies, endorsements, and claims.
- Offer solutions to meet client insurance needs.
- Discuss auto, homeowners, or umbrella policies.
- Maintain accurate client and policy data.
- Use Gallagher’s technology to streamline processes and improve service quality.
- Collaborate with the team to secure existing business and drive the sale of additional services.
- Manage multiple priorities with ease.
Benefits
- Medical/dental/vision plans, which start from day one!
- Life and accident insurance
- 401(K) and Roth options
- Tax-advantaged accounts (HSA, FSA)
- Educational expense reimbursement
- Paid parental leave
- Digital mental health services (Talkspace)
- Flexible work hours (availability varies by office and job function)
- Training programs
- Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
- Charitable matching gift program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
