Personal Lines Client Service Manager

Gallagher•Hanover Township, NJ

1d•Remote

About The Position

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher. At Gallagher, we’re united by a commitment to one another’s growth and the pursuit of shared goals. We’re looking for a Personal Lines Client Service Manager to join our team and help us deliver exceptional service to our clients. This is a fully remote position with a schedule of Monday through Friday, 8:00 am to 5:00 pm. If you’re passionate about building relationships, solving problems, and making a real impact, this could be the perfect role for you. This role supports our Whippany, NJ zone. In this role, you’ll be the go-to person for our clients, helping them navigate their insurance needs with confidence. You’ll provide personalized service, answering questions about policies, endorsements, and claims, and offering solutions to meet their needs. Whether it’s discussing auto, homeowners, or umbrella policies, you’ll ensure our clients feel supported every step of the way. You’ll also play a key role in maintaining accurate client and policy data, using Gallagher’s technology to streamline processes and improve service quality. By collaborating with your team, you’ll help secure existing business and drive the sale of additional services, all while managing multiple priorities with ease.

Requirements

Bachelor's degree with 0+ years client service and/or claims management experience OR High School degree/GED with 3+ years client service and/or claims management experience.
Producer's license.
Strong written and verbal communication skills.
Proficient in using technology as a tool to maximize productivity and quality.
Appropriate licensing as required.
Demonstrate a commitment to client service.
Hold an active Producer’s license.
Use written and verbal communication skills effectively and leverage technology to enhance productivity.
Apply practical experience in client-facing customer service (preferred).
Use Microsoft Office tools like Excel, PowerPoint, Outlook, and Word proficiently.

Nice To Haves

1+ years of prior call center experience
Currently licensed in P&C
Working knowledge of Microsoft software, Applied Epic, and Salesforce.

Responsibilities

Provide personalized service to clients, answering questions about policies, endorsements, and claims.
Offer solutions to meet client needs regarding auto, homeowners, or umbrella policies.
Maintain accurate client and policy data using Gallagher’s technology.
Collaborate with the team to secure existing business and drive the sale of additional services.
Manage multiple priorities with ease.

Benefits

Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program