Personal Lines Client Service Manager

Gallagher • Westborough, MA

5d • Hybrid

About The Position

At Gallagher, we are looking for a Personal Lines Client Service Manager to join our team and help us deliver exceptional service to our clients. This hybrid role offers the opportunity to work both remotely and in-office, with a schedule of Monday through Friday, 8:00 am to 5:00 pm. In this role, you’ll be the go-to person for our clients, helping them navigate their insurance needs with confidence. You’ll provide personalized service, answering questions about policies, endorsements, and claims, and offering solutions to meet their needs. Whether it’s discussing auto, homeowners, or umbrella policies, you’ll ensure our clients feel supported every step of the way. You’ll also play a key role in maintaining accurate client and policy data, using Gallagher’s technology to streamline processes and improve service quality. By collaborating with your team, you’ll help secure existing business and drive the sale of additional services, all while managing multiple priorities with ease.

Requirements

• Bachelor's degree with 0+ years client service and/or claims management experience OR High School degree/GED with 3+ years client service and/or claims management experience.
• Active Producer's license.
• Strong written and verbal communication skills.
• Proficient in using technology as a tool to maximize productivity and quality.
• Hold a bachelor’s degree or equivalent experience and demonstrate a commitment to client service.
• Hold an active Producer’s license or be willing to obtain one within 90 days of hire.
• Use written and verbal communication skills effectively and leverage technology to enhance productivity.

Nice To Haves

• 1+ years of prior experience providing client-facing customer service.
• Currently licensed in P&C
• Working knowledge of Microsoft software, including Excel, PowerPoint, Outlook and Word.
• Apply practical experience in client-facing customer service (preferred) and use Microsoft Office tools like Excel, PowerPoint, Outlook, and Word proficiently.

Responsibilities

• Provide personalized service to clients, answering questions about policies, endorsements, and claims.
• Offer solutions to meet client needs regarding auto, homeowners, or umbrella policies.
• Maintain accurate client and policy data.
• Utilize Gallagher's technology to streamline processes and improve service quality.
• Collaborate with the team to secure existing business and drive the sale of additional services.
• Manage multiple priorities with ease.

Benefits

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave
• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree