Personal Lines Client Service Manager II

Gallagher•Austin, TX

54d•Hybrid

About The Position

As part of our continued growth, we are building a talent pipeline for future Personal Lines Client Service Manager opportunities. While this role is not currently open, we welcome the opportunity to connect with strong talent for upcoming needs. Take your expertise to the next level. As a Senior Personal Lines Client Service Manager II, you’ll lead complex client relationships with confidence, shaping strategy, influencing decisions, and driving smarter coverage solutions. You’ll operate in a collaborative environment, using your insight to identify gaps, unlock growth opportunities, and elevate the client experience through a more consultative, forward-thinking approach. Powered by innovation and supported by accessible leadership, this is your opportunity to lead from the front and make a measurable impact. This full-time position is a hybrid role with 3 days a week in the office and 2 days remote.

Requirements

Progressive experience in insurance client service or account management, managing moderately complex Personal Lines accounts independently.
Active P&C license with strong knowledge of coverage, policy terms, endorsements, and service processes.
Expert support on complex client inquiries, delivering clear, coverage-focused guidance.
Effective communication with a consultative approach, building trust and simplifying complexity.
Strong judgment and ownership, confidently resolving complex issues and navigating ambiguity.
Highly organized and detail-oriented, managing competing priorities and renewal timelines effectively.
Continuous improvement mindset, identifying inefficiencies and enhancing service delivery.
Ability to collaborate and influence through expertise, supporting team performance without formal authority.
Relationship builder, problem solver, focused on strong client outcomes and career progression.

Responsibilities

Own and grow a Personal Lines portfolio, delivering a high-quality, relationship-driven client experience.
Lead complex renewals end-to-end, aligning coverage with risk and managing timelines effectively.
Build strong client relationships through proactive engagement, anticipating needs and driving retention.
Take a consultative approach, identifying policy gaps and provide coverage solutions supporting cross-sell and account growth goals.
Provide expert guidance on complex coverage decisions and resolve service challenges independently.
Ensure operational excellence through accuracy, compliance, and continuous process improvement.
Act as a team leader, sharing expertise and supporting a high-performance, collaborative culture.
Leverage data and digital tools to deliver efficient, modern client service.
Drive retention, satisfaction, and portfolio growth through consistent, insight-led delivery.