Personal Lines Business Analyst Supervisor (Hybrid)

Utica National Insurance Group•New Hartford, NY

14h•Hybrid

About The Position

The Business Analyst Supervisor oversees and coordinates a team of Business Analysts to ensure the successful delivery of high‑quality solutions that meet business needs and drive stakeholder satisfaction. This role provides leadership and deep requirements expertise across all systems, ensuring consistency, accuracy, and alignment with organizational objectives. The supervisor also supports the adoption of new technologies, guiding the integration of innovative solutions into existing company systems and processes to enhance efficiency and business value.

Requirements

Bachelors Degree preferred or equivalent work experience
4-7 years of experience with at least 5 years of experience with Utica's business processing systems and their interrelationships are essential.

Responsibilities

Coordinate, develop and deliver timely and accurate project development and maintenance/operations of systems/technology from an overall requirements perspective, in pursuit of loss ratio, sales and efficiency objectives.
Coach the BA team in techniques for requirements elicitation & documentation as well as customer relationship development.
Ensure thorough, appropriate and effective specification of business requirements including decisions and rules, functionality and design, integrations and workflows to be implemented as part of one or more systems.
Lead and manage BA Team in pursuit of project scope, priorities and deliverables in concert with business and IT colleagues. Identify and mitigate project risks.
Oversee and ensure the accuracy of the BA team's research, analysis and maintenance of complete and current documentation of decisions, procedures, workflows and system integrations, etc.
Responsible for the day to day management of requirements based tasks using workflow tools (i.e. Wrike & Team track).
Understand the corporate projects and how they support the business strategy, and how technology can be applied in support of that strategy.
Identify opportunities for improvement and make constructive suggestions for change incorporating and following standard change management procedures.
Responsible for escalating and helping to determine course of action for system related defects.

Benefits

Medical and Prescription Drug Benefit
Dental Benefit
Vision Benefit
Life Insurance and Disability Benefits
401(k) Profit Sharing and Investment Plan
Health Savings Account (HSA)
Flexible Spending Accounts
Tuition Assistance, Training, and Professional Designations
Company-Paid Family Leave
Adoption/Surrogacy Assistance Benefit
Voluntary Benefits - Group Accident Insurance, Hospital Indemnity, Critical Illness, Legal, ID Theft Protection, Pet Insurance
Student Loan Refinancing Services
Care.com Membership with Back-up Care, Senior Solutions
Business Travel Accident Insurance
Matching Gifts program
Paid Volunteer Day
Employee Referral Award Program
Wellness programs
Personal Insurance Discount